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Mandarin Oriental, Kuala Lumpur

5.0 star property
Family-friendly 5-star hotel near Pavilion Kuala Lumpur

Choose dates to view prices

Photo gallery for Mandarin Oriental, Kuala Lumpur

Outdoor pool, pool umbrellas, sun loungers
Royal Suite King Bed | Premium bedding, down comforters, minibar, in-room safe
Property grounds
3 bars/lounges, cocktail bar
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Parking included
  • Parking available
  • Spa

Explore the area

Map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
  • Kuala Lumpur Convention Centre
    ‪2 min walk‬
  • Suria KLCC Shopping Centre
    ‪3 min walk‬
  • Petronas Twin Towers
    ‪6 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪48 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Park View (Club Executive King)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Room, 1 King Bed, Park View (Club Executive King)

  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, Park View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Room, Park View

  • 517 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds (Twin Towers View)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View Room Twin

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room Twin

  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite King Bed

Royal Suite King Bed | Premium bedding, down comforters, minibar, in-room safe

Royal Suite King Bed

  • 440 sq ft
  • Park view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 3 Bedrooms (King Bed, Twin Beds)

  • 1636 sq ft
  • City view
  • Sleeps 7
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe City View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe City View Room King

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe, Room, 2 Twin Beds, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 2 Twin Beds, City View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Presidential Suite, Multiple Beds

  • 3444 sq ft
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Mandarin, Room, 1 King Bed

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Mandarin, Room, 1 King Bed

  • 883 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Twin Tower View King Beds)

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Twin Tower View King Beds)

  • 1313 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Park View (King Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 2 Bedrooms, Park View (King Beds)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 King Bed (Park)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Suite, 1 King Bed (Park)

  • 883 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed

  • 1776 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Park View Room King

  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room King

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Deluxe Park View Room King

  • 431 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed (Twin Towers View)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Towers View Room King

Premium bedding, down comforters, minibar, in-room safe

Twin Towers View Room King

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (Premium, King Bed, Twin Beds)

  • 1399 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Executive Apartment, 2 Bedrooms (King Bed, Twin Beds)

  • 1399 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

Premium bedding, down comforters, minibar, in-room safe

Room, Multiple Beds, Connecting Rooms, Park View (King Twin Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Deluxe, Room, 1 King Bed, City View

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Club Deluxe, Room, 1 King Bed, City View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Park View Room Twin

Premium bedding, down comforters, minibar, in-room safe

Deluxe Park View Room Twin

  • 431 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Connecting Rooms, Park View (King Bed)

Separate tub and shower, deep soaking tub, eco-friendly toiletries

Room, Connecting Rooms, Park View (King Bed)

  • 1313 sq ft
  • Park view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Connecting Rooms (Twin Towers View, King Bed)

Room, Connecting Rooms (Twin Towers View, King Bed) | Exterior

Room, Connecting Rooms (Twin Towers View, King Bed)

  • 1313 sq ft
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, 2 Twin Beds (Twin Towers View)

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds (Twin Towers View)

  • 431 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Lobby

Grand Hyatt Kuala Lumpur

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.7 out of 5, Exceptional, (1004)
The price is $169
per night
$185 total
includes taxes & fees
Mar 18 - Mar 19
Grand Hyatt Kuala Lumpur

About the neighborhood

Kuala Lumpur

Heart of Kuala Lumpur.Within a 15-minute walk of this Kuala Lumpur City Centre hotel, you'll find Petronas Twin Towers and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Petaling Street are also within 2 miles (3 km).

What's nearby

  • Suria KLCC Shopping Centre - 3 min walk
  • Petronas Twin Towers - 6 min walk
  • KLCC Park - 7 min walk
  • Pavilion Kuala Lumpur - 12 min walk
  • Kuala Lumpur Tower - 20 min walk

Getting around

  • Kuala Lumpur Pasar Seni Station - 5 min drive
  • KLCC Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 48 min drive

Restaurants

  • ‪Eight Ounce Coffee - ‬5 min walk
  • ‪Serai - ‬3 min walk
  • ‪Genki Sushi - ‬5 min walk
  • ‪Marini's On 57 - ‬4 min walk
  • ‪Kyo KL - ‬2 min walk

About this property

Mandarin Oriental, Kuala Lumpur

Family-friendly 5-star hotel near Pavilion Kuala Lumpur
Mandarin Oriental, Kuala Lumpur offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center, meeting rooms, and limo/town car service. A children's pool, a hot tub, and a fitness center are also featured at the luxury Mandarin Oriental, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 629 guestrooms or units
  • 30 levels
  • 4 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Mandarin Oriental, Kuala Lumpur offers 629 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Malay

Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 58.80 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property's club lounge benefits are available in the Royal Suite on the 29th floor during the listed renovation period.
Please note that any special requests must be confirmed by contacting the hotel in advance.

Renovations and closures

The property will be renovating from November 18 2024 to March 3 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental, Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 113.4 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 58.80 for children
  • Airport shuttle fee: MYR 424 per vehicle (one-way, maximum occupancy 3)
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 113.4 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the club lounge. Shorts, tank tops, and slippers are not permitted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Mandarin Oriental
Mandarin Oriental Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur
Mandarin Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Oriental Kuala Lumpur Hotel
Mandarin Oriental Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel
Mandarin Oriental, Kuala Lumpur Kuala Lumpur
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

How close is Mandarin Oriental, Kuala Lumpur to the airport?

Mandarin Oriental, Kuala Lumpur is 16.6 mi (36-min drive) away from the Subang (SZB-Sultan Abdul Aziz Shah) airport, the closest popular airport to the property.

How much does it cost to stay at Mandarin Oriental, Kuala Lumpur?

As of Mar 4, 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Kuala Lumpur on Mar 16, 2025 start from $188.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mandarin Oriental, Kuala Lumpur have an airport shuttle?

Mandarin Oriental, Kuala Lumpur offers an airport shuttle 24 hours a day, at scheduled times, for a charge of MYR 424 per vehicle, one-way.

Does Mandarin Oriental, Kuala Lumpur offer free breakfast?

Free breakfast isn’t provided at Mandarin Oriental, Kuala Lumpur, but buffet breakfast is offered for a fee of MYR 98 for adults and MYR 58.80 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mandarin Oriental, Kuala Lumpur?

No, there is no casino at this hotel.

What time is check-in at Mandarin Oriental, Kuala Lumpur?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Mandarin Oriental, Kuala Lumpur?

This hotel offers free self parking. Valet parking is available for MYR 40 per day.

Does Mandarin Oriental, Kuala Lumpur have a pool?

Mandarin Oriental, Kuala Lumpur features an outdoor pool and a children's pool.

Does Mandarin Oriental, Kuala Lumpur have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Mandarin Oriental, Kuala Lumpur have a spa?

Pamper yourself with a day at The Spa, where you can enjoy mani/pedis, reflexology, and deep-tissue massages.

How close is Mandarin Oriental, Kuala Lumpur to downtown Kuala Lumpur?

Mandarin Oriental, Kuala Lumpur is 2 mi away from Kuala Lumpur.

Mandarin Oriental, Kuala Lumpur Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1010 reviews
Rating 8 - Good. 175 out of 1010 reviews
Rating 6 - Okay. 41 out of 1010 reviews
Rating 4 - Poor. 19 out of 1010 reviews
Rating 2 - Terrible. 15 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Stayed 3 nights in Nov 2024

10/10 Excellent

Imamul

Stayed 4 nights in Nov 2024

8/10 Good

Tamsin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 3 nights in Nov 2024

10/10 Excellent

Gero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Ali, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding experience.. the location is superb for shopping and dining options without weather affecting the day. The facility is well maintained and food quality’s at the breakfast buffet is one of the best i have ever experienced. But the staff and attentiveness of the staff the the best category to rave about, from concierge with Subra, to the breakfast buffet staff Ryadh, and all the rest of the team.. to the room service, nothing was more than 5 min to brong to room. Its by far better than competitive name brands that i am an elite member of. Would stay there again any time i visit KL.
Stayed 7 nights in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Friendly Service.
Stayed 4 nights in Nov 2024

10/10 Excellent

Quoc An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Chi On

Stayed 2 nights in Oct 2024

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff how couldn’t do enough for us and our family overall lovely stay and thank you to everyone for who made our stay great!!
Stayed 4 nights in Oct 2024

10/10 Excellent

doohwan, Edmonds

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Step members are so kindly and friendly.
Stayed 5 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 Stars
Perfect hotel. Great part of town. Excellent breakfast and lounge
Stayed 2 nights in Nov 2024

10/10 Excellent

Mohd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and central location
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Service as in all Mandarin Orientals
Wonderful service
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer, Larchmont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spacious and comfortable rooms, excellent help from the concierge, breakfast was phenomenal and the service was A
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfortable room, quiet location within easy walking distance to major attractions
Stayed 3 nights in Oct 2024

10/10 Excellent

Rowela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service!
Stayed 2 nights in Oct 2024

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - book it!
Amazing stay and arguably one of the best hotels I have stayed in! The team, in particular, were excellent and made it for us. Loved the infinity pool area, gym, club lounge and close proximity to the towers. Yes, there are more modern, more shiny and even taller hotels nearby, but I can't see how they would be able to compete on service. I will definitely return when next in KL NB - the upgrade to a club room was well worth it, considering the food/drink options (and of course the great team up there who really got to know you, during your stay).
Stayed 3 nights in Oct 2024

10/10 Excellent

Adrian

Stayed 3 nights in Oct 2024

10/10 Excellent

Mara, St. Petersburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the staff and the ameneties! What we did not like was that we were comstantly looking for places! Like the Bar, the restroom outside the pool and so on! The signage is just not easy to find and interpret
Stayed 4 nights in Oct 2024

10/10 Excellent

SUSAN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay. The room was large, and attractive and had one of the most comfortable hotel beds I’ve slept in. We really enjoyed the park view and it was a bonus to have the park and big ornamental pond below to walk around, and the two big shopping centres next door were great to have nearby too. We enjoyed the cafe option at the hotel which had a compact but varied menu of tasty meals, and felt like a good restaurant at night with its attractive interior decoration and ambient lighting. We found the staff unfailingly friendly and helpful which enhanced our experience. We’d go back to the Mandarin Oriental in a heartbeat if returning to K.L
Stayed 2 nights in Oct 2024

10/10 Excellent

Ali

Stayed 2 nights in Oct 2024

10/10 Excellent

Susannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you would like to understand how to deliver amazing customer service visit the club lounge area at The Mandarin Oriental and see how it done. This grand lady of a hotel a moment from the Petronas Towers is a warm blanket it a crazy world, tradition holds firm and standards are very high! Customers are front and centre and the kind and gentle service is just perfect. The rooms are light bright and well equipped, our tower view room was mind blowing! The food is very good, breakfast was a treat with many options available. If you want your hotel to feel like a refuge from the madness this is the place for you.
Stayed 2 nights in Oct 2024