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Portal House Apartments

3.0 star property
3-star aparthotel near Royal Road

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Photo gallery for Portal House Apartments

Garden
Premium bedding, minibar, in-room safe, desk
Deluxe Apartment | Private kitchen | Mini-fridge, microwave, coffee/tea maker, electric kettle
Reception
Senior Apartment | Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Royal Road
    ‪1 min walk‬
  • Main Market Square
    ‪3 min walk‬
  • Wawel Castle
    ‪14 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪28 min drive‬

Room options

View all photos for Superior Apartment

Superior Apartment | Premium bedding, minibar, in-room safe, desk

Superior Apartment

  • 861 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, desk

Standard Room

  • 226 sq ft
  • Studio
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Premium bedding, minibar, in-room safe, desk

Deluxe Apartment

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

Premium bedding, minibar, in-room safe, desk

Junior Apartment

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Kraków

Kraków Old Town stay.A stay at this Kraków Old Town aparthotel places you steps from Royal Road and within a 5-minute walk of Main Market Square. St. Mary's Basilica and Cloth Hall are also within half a mile (1 km).
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 4 min walk - 0.2 miles
  • Galeria Krakówska - 7 min walk - 0.4 miles
  • Wawel Castle - 14 min walk - 0.8 miles

Getting around

  • Kurdwanów P+R Station - 9 min drive
  • Kraków Główny Station - 17 min walk
  • John Paul II - Balice Airport (KRK) - 28 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪MoaBurger - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪METRUM Restobistro - ‬1 min walk

About this property

Portal House Apartments

3-star aparthotel near Royal Road
Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

  • 20 guestrooms or units
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Buffet breakfast (free)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
Portal House Apartments offers 20 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with microwaves and coffee/tea makers. Guests have access to shared bathrooms. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, Polish

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair
  • Travel crib

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • Minibar

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shared bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units
  • Banquet hall
  • Cleaning products are eco-friendly
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 100 per day (820 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

How close is Portal House Apartments to the airport?

Portal House Apartments is 10.6 mi (28-min drive) away from the John Paul II - Balice Airport (KRK) airport, the closest popular airport to the property.

How much does it cost to stay at Portal House Apartments?

As of Apr 22, 2025, prices found for a 1-night stay for 2 adults at Portal House Apartments on May 1, 2025 start from $206.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Portal House Apartments have an airport shuttle?

Portal House Apartments offers an airport shuttle 24 hours a day, on request, for a charge of PLN 120 per vehicle, one-way.

Does Portal House Apartments offer free breakfast?

Portal House Apartments offers free buffet breakfast on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Portal House Apartments?

No, there is no casino at this aparthotel.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM.

Is there free parking at Portal House Apartments?

Free parking is not available at this aparthotel.

Does Portal House Apartments have a pool?

Portal House Apartments does not have a pool.

Does Portal House Apartments have a spa?

This aparthotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Portal House Apartments to downtown Kraków?

Portal House Apartments is 0.2 mi away from Kraków.

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 87 out of 105 reviews
Rating 8 - Good. 16 out of 105 reviews
Rating 6 - Okay. 1 out of 105 reviews
Rating 4 - Poor. 0 out of 105 reviews
Rating 2 - Terrible. 1 out of 105 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

HENRY

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Karl

Liked: Cleanliness, room comfort

Very good, so clean and comfortable

Stayed 2 nights in Nov 2024

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with all amenities. Great breakfast. Great service from staff. Stayed for 6 nights. Will be back. In misdle old toqn.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! A 10min walk to the main train/bus stations and Galeria Krakowska. The main square is minutes away, lots of small grocery stores,bars,and restaurants nearby. The room was clean,cosy,spacious and well equipped. Staff was friendly and professional, breakfast was yummy and varied. I'd definitely come back!
Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Situated in a perfect location for sightseeing. Only a 3/4 minute walk to the main square. Apartments were extremely clean & spacious. Breakfast was lovely too. Would highly recommend staying here
Stayed 3 nights in Oct 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property. Easily accessible by foot and public transport. Close to many attractions. Staff were friendly and helpful. Breakfast was good quality. Highly recommend this hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely aparthotel. Very clean, breakfast was nice, we stayed in the deluxe apartment, a family of 4, very modern and spacious. Excellent location, close to all the main sites.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The apartment had been renovated to a very high standard, we were very happy with our stay, and with the kind staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Very good location. Short walk from train and bus station. Very helpful front desk staff.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Liked: Cleanliness, room comfort

great location

The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, room comfort
Brilliant service, location and space
Stayed 2 nights in Sep 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, property conditions & facilities
Location was great. Room was spacious and nice. Mattress was a bit hard. Street got a bit noisy, but that seemed like a rare event - a room facing the courtyard wouldn’t have had the issue.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Carole

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Marit

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
We had a wonderful stay at the Portal apartements, much thanks to Rosa and her very good piece of advice on Kraków.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment. Very clean and comfortable. All staff were very friendly and accommodating. Breakfast was included and offered an exceptional choice of hot and cold food, including fruit, pastries, meat and eggs and much more. The apartment is a 2 minute walk from Krakow old town square but positioned in a quiet side street. We will definitely return.
Stayed 5 nights in Sep 2024

8/10 Good

Eva Elisabeth

Traveled with group
Liked: Room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, room comfort

Long weekend vacation.

The hotel is in an excellent location to the main old town square. The staff are very friendly and made our stay a very good one. The hotel rooms are of a very clean high standard. I would definitely stay here again if I return to Krakow in the future. Kind regards Stephen.
Stayed 5 nights in Sep 2024

10/10 Excellent

paulina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Super nice, kind and professional staff, awesome location (literally the next block over from the main square). The breakfast is awesome. Only downside is there is no parking but you can park at a nearby hotel (0.3 miles away) which costs 90 złote per 24 hours. Not bad. I’d highly recommend this place.
Stayed 1 night in Sep 2024

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, room comfort
Central location, friendly and helpful staff and the breakfast was really yummy
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, room comfort

Staff very helpful

Apartment was beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were super friendly and helpful Great breakfast. They even made us a packed breakfast when we had an early tour and again when we had an early checkout. So much food Nice comfortable apartment Would stay here again
Stayed 3 nights in Aug 2024