4/10 Poor
geoffrey malcolm
Traveled with partner
Aug 21, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This was a weird property the staff personalities were great and the outside of the property was awesome but the cleanliness of the hotel inside specifically was brutal it was filthy in the carpet hallways in the four days we were there the hallways were not vacuumed once as there was a packet of sugar on the floor (I took photos of all this as I was surprised) when we arrived which I thought was weird and it was there when we left as I just wanted to see if it would be picked up. We were shocked at how dirty it was when we arrived with clumps of hair and bits of trash on the floor. It was very disappointing and gross for how much it cost to stay here! the room and the room cleaning were terrible they never refilled our items properly we kept running out which was brutal changed our sheets once and the only reason was we were in the room when she arrived and I asked if she would be which became a confusion ! the floor wasn't swept or cleaned once and it was noticeably dirty, the showers had someone else hair in them when we arrived, all in all, wouldn't stay or recommend this and would advise you to go to another island or all-inclusive on another island honestly the ones I have stayed at have been cleaner
geoffrey malcolm
Stayed 4 nights in Aug 2024