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Mercure Jelenia Gora

3.0 star property
3-star guestrooms with free WiFi

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Jelenia Gora

Exterior
Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Exterior
Lobby lounge
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Ul Sudecka 63, Jelenia Gora, Lower Silesian, 58-500
  • Karkonosze Museum
    9 min walk
  • Jelenia Góra Market Square
    16 min walk
  • Restauracja Teatralna
    9 min walk
  • Jelenia Gora Station
    19 min walk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Superior Room, 1 Double Bed

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 205 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Twin Bed

  • 205 sq ft
  • Park view
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior

Osada Śnieżka

Pool
Hot Tub
Spa
Pet friendly
4.4 out of 5, Excellent, (100)
The price is $82
per night
$88 total
includes taxes & fees
Jan 5 - Jan 6
Osada Śnieżka

About the neighborhood

Jelenia Gora

In suburbs.Stay at this Jelenia Gora hotel and you'll be within 9 miles (15 km) of Sports and Tourism Museum and Alpine Coaster. Also within 9 miles (15 km) are Bialy Jar Ski Lift and Kolorowa Ski Lift.

What's nearby

  • Jelenia Góra Market Square - 16 min walk
  • Rynek - 3 min drive
  • Karpacz Ski Resort - 18 min drive
  • Vang Stave church - 21 min drive
  • Krkonoše National Park - 37 min drive

Getting around

  • Jelenia Gora Station - 19 min walk
  • Wroclaw (WRO-Copernicus) - 96 min drive

Restaurants

  • ‪Cukru.Cafe - ‬17 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Gruzińskie Smaki - ‬16 min walk
  • ‪Pierogarnia z Gitarą i Piórem - ‬17 min walk
  • ‪Restauracja Teatralna - ‬9 min walk

About this property

Mercure Jelenia Gora

3-star guestrooms with free WiFi
Mercure Jelenia Gora offers its guests a children's pool, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 2013 square feet (187 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Mercure Jelenia Gora. For a fee, parking is available.

This 3-star Jelenia Gora hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 2013 sq ft of conference space
  • 187 sq m of conference space
  • Built in 1991
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Jelenia Gora offers 188 accommodations with complimentary bottled water and coffee/tea makers. 40-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, German, Polish, Russian

Property amenities

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (PLN 30 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 60 for adults and PLN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Indoor pool
  • Sauna
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PLN 50
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PLN 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 30 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
  • Self parking fee: PLN 30 per day
  • Pet fee: PLN 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: PLN 50 (subject to availability)
  • Late check-out fee: PLN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 7:00 AM to noon.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Jelenia Gora Mercure
Mercure Hotel Jelenia Gora
Mercure Jelenia Gora
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Hotel
Mercure Jelenia Gora Jelenia Gora
Mercure Jelenia Gora Hotel Jelenia Gora

Frequently asked questions

How close is Mercure Jelenia Gora to the airport?

Mercure Jelenia Gora is 68.5 mi (96-min drive) away from the Wroclaw (WRO-Copernicus) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Jelenia Gora?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Mercure Jelenia Gora on Jan 1, 2025 start from $86.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Jelenia Gora have an airport shuttle?

Airport shuttle services are not available at Mercure Jelenia Gora.

Does Mercure Jelenia Gora offer free breakfast?

Free breakfast isn’t provided at Mercure Jelenia Gora, but buffet breakfast is offered for a fee of PLN 60 for adults and PLN 30 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Mercure Jelenia Gora?

No, there is no casino at this hotel.

What time is check-in at Mercure Jelenia Gora?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs PLN 50 (subject to availability).

Is there free parking at Mercure Jelenia Gora?

Free parking is not available at this hotel. Self parking is available for PLN 30 per day.

Does Mercure Jelenia Gora have a pool?

Mercure Jelenia Gora features an indoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to noon.

Does Mercure Jelenia Gora have a restaurant?

Mercure Jelenia Gora is home to Restaurant, which features international cuisine.

Does Mercure Jelenia Gora have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Mercure Jelenia Gora to downtown Jelenia Gora?

Mercure Jelenia Gora is 0.8 mi away from Jelenia Gora.

Mercure Jelenia Gora Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 59 out of 178 reviews" "
Rating 8 - Good. 86 out of 178 reviews" "
Rating 6 - Okay. 27 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 1 out of 178 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2024

10/10 Excellent

Klaudia Katarzyna

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander, Jerusalem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Rooms In need of an update
The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Stayed 1 night in Sep 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for. All other aspects are satisfactory.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey, Aberdeen

Traveled with group, Business traveler
Liked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Jaroslaw

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Mariusz

Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old
Stayed 1 night in Aug 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great food just wish they had an ac
Stayed 2 nights in Jun 2022

6/10 Okay

Jack

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Is it Mercure ? Needs improvement.
Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Stayed 1 night in May 2022

8/10 Good

Gordon WP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again
Comfortable room, very warm (winter time). Spacious bathroom, shower ok. Kettle and fridge in the room. Swimming pool very good (15m long), towels could smell better. You can rent bathrobes for 10zl each. Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt... Enjoyed every day of my stay and would stay here again if I'm in the area.
Stayed 4 nights in Dec 2021

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Horatiu N

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Stayed 1 night in Jul 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Jelenia Gora 80es feeling
Bit 80es but overall very nice
Stayed 1 night in Jul 2021

10/10 Excellent

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints....friendly and clean. had to pay for hotel parking.
Stayed 1 night in Jun 2021

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff
80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price and worthwhile
Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-night stay in Jelenia Góra.
Everything was better than you would expect of 3-star hotel. The location was perfect, close to everything but in the quiet part of town. The room could use a bit of upgrading but it was clean and comfortable. The lobby was very welcoming and renovated, as well as the lobby bar and the restaurant. The staff was extremely helpful and very professional. I highly recommend it.
Stayed 2 nights in Jul 2018