The Guesthouse by the Hey Hotel

3.0 star property
3-star hotel near Mystery Rooms, connected to a rail/subway station

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, travel crib
Daily buffet breakfast (CHF 25 per person)
Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, travel crib
Standard Double Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, travel crib

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    1 min walk
  • Restaurant Spice India
    1 min walk
  • Interlaken West Station
    6 min walk
  • Bern (BRN-Belp)
    42 min drive

Room options

Family Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

Superior Double Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

About the neighborhood

Interlaken

Central Interlaken stay.With a stay at this Central Interlaken hotel, you'll be steps from Hoeheweg and Kunsthaus Interlaken. Kletterhalle Interlaken and Alpine Garden are also within half a mile (1 km).

What's nearby

  • Hoeheweg - 1 min walk
  • Alpine Garden - 6 min walk
  • Interlaken Casino - 7 min walk
  • Mystery Rooms - 9 min walk
  • Interlaken Ost Ferry Terminal - 16 min walk

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪Funky Chocolate Club Switzerland - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Grand Café Restaurant und Confiserie Schuh - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Restaurant Café de Paris - ‬2 min walk

About this property

The Guesthouse by the Hey Hotel

3-star hotel near Mystery Rooms, connected to a rail/subway station
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. Ski storage, tour/ticket assistance, and a front-desk safe are also featured at The Guesthouse by the Hey Hotel.

This 3-star Interlaken hotel is smoke free.

  • 60 guestrooms or units
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Guesthouse by the Hey Hotel offers 60 accommodations with safes and fans. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • Highchair
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Food and drink

  • Electric kettle

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

How close is The Guesthouse by the Hey Hotel to the airport?

The Guesthouse by the Hey Hotel is 31.7 mi (42-min drive) away from the Bern (BRN-Belp) airport, the closest popular airport to the property.

Does The Guesthouse by the Hey Hotel have an airport shuttle?

Airport shuttle services are not available at The Guesthouse by the Hey Hotel.

Does The Guesthouse by the Hey Hotel offer free breakfast?

Free breakfast isn’t provided at The Guesthouse by the Hey Hotel, but buffet breakfast is offered for a fee of CHF 25 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The Guesthouse by the Hey Hotel?

No, there is no casino at this hotel, but Interlaken Casino (7-min walk) is nearby.

What time is check-in at The Guesthouse by the Hey Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Guesthouse by the Hey Hotel?

Free parking is not available at this hotel.

Does The Guesthouse by the Hey Hotel have a pool?

The Guesthouse by the Hey Hotel does not have a pool.

Does The Guesthouse by the Hey Hotel have a restaurant?

Yes, there is a restaurant on site.

Does The Guesthouse by the Hey Hotel have a spa?

There are no spa services available at this hotel.

How close is The Guesthouse by the Hey Hotel to downtown Interlaken?

The Guesthouse by the Hey Hotel is 0.1 mi away from Interlaken.

The Guesthouse by the Hey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 212 reviews" "
Rating 8 - Good. 64 out of 212 reviews" "
Rating 6 - Okay. 34 out of 212 reviews" "
Rating 4 - Poor. 23 out of 212 reviews" "
Rating 2 - Terrible. 17 out of 212 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Xueheng

Liked: Staff & service
Disliked: Property conditions & facilities
Room is very small , towel has holes, hot pot is leaking, shower is very small.
Stayed 3 nights in Sep 2024

6/10 Okay

Patricia

Traveled with family
Hotel was entirely too hot, very uncomfortable for sleeping. Rooms were nice. My only disappointment was how hot it was in the room.
Stayed 2 nights in Sep 2024

8/10 Good

Kevin

Traveled with partner
Liked: Staff & service, amenities
Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the property. The staff is very friendly and helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy in the evening
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
It was average for an overpriced accommodation
Stayed 2 nights in Sep 2024

8/10 Good

Hanh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the heart of Interlaken, walkable to train train station.
Stayed 1 night in Jul 2024

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
Stayed 1 night in Aug 2024

4/10 Poor

brian

Disliked: Property conditions & facilities, room comfort
Guest house poor, hotel good.
The accommodation was in the building next door in the guest house ( we thought it was in the hotel) The room had two single beds at ground level and two in a loft up a narrow steep ladder. This was too small for teenagers or adults and over promoted. The worst aspect was the mini bathroom ( for four people) A small toilet by the door , a BATH SHOWER and small sink. The most dangerous aspect was the shower ,which when placed on medium would suddenly change to boiling , potentially burning your skin even if you switched it to cold,as it stayed boiling. I mentioned this to reception,who seemed unconcerned but they would report it to an engineer. The hotel entrance is spacious, inviting and well designed. Breakfasts were excellent ( we paid for seperately) But as I stated to the receptionist, the bathroom was 2 star quality and the room not suitable for three adults ( even though sold for four)
Stayed 2 nights in Aug 2024

10/10 Excellent

Xumin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lynnette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kamen

Stayed 1 night in Aug 2024

10/10 Excellent

Shimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Friendly helpful staff
Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
The guest house doesn’t have any AC and it just has a small fan. The rooms don’t come with a mini fridge either. You have to open the windows in summer so you aren’t hot and then a lot of little flies come in. The area is great and the staff was great but it’s not worth the price. It’s a glorified hostel and for the price it isn’t worth it.
Stayed 1 night in Aug 2024

8/10 Good

SAI MAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure n temperature could be improved by a lot. The slanted roof is health n safety hazard. The staff are helpful n good.
Stayed 3 nights in Aug 2024

10/10 Excellent

VIPUL

Stayed 1 night in Aug 2024

4/10 Poor

Ivo

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Jon

Disliked: Property conditions & facilities, room comfort
Tiny bathroom
Tiny shower! Am 5”3” petite and can barely fit in the shower. If your on the bigger or taller side, book a room with a bathtub. Location is great. Close to everything. Instant Coffee with powdered creamer and sugar. Room is clean. No A/C, so it’s hot during summer. We came here end of July.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Devdatta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place for 4 folks. If you have luggage, managing it in small space is challenging
Stayed 4 nights in Jul 2024

4/10 Poor

Joanna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

avent

Stayed 2 nights in Jul 2024

4/10 Poor

Lynette M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Careful of redirect from Hey to Hey Guesthouse
I will not book again through hotels.com. It listed the main hotel (Hey Interlaken) which I chose for its amenities like air conditioning and refrigerator. However without realizing it I was redirected to Hey Guesthouse which did not have either AC or fridge and it was a tiny room with a fan and a window that could only be opened from the top by climbing up on the sill. The Hey staff was very helpful and put us in a bigger Guesthouse room with large windows but still no AC and very noisy facing the street.
Stayed 1 night in Jul 2024

8/10 Good

Amar

Ok
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Liked: Cleanliness
Room amenities and state of repair were not on par with the high cost
Stayed 2 nights in Jul 2024