8/10 Good
Adam
Jul 22, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Suites Terraza Imperial leaves very little to be criticized. The hotel and its rooms are clean, secure, and quiet. The kitchenettes are well stocked with kitchen appliances, dishes, utensils. The bathrooms are pleasant and well updated. The staff is courteous, attentive, and professional. Room cleaning is handled reliably and well regardless of when the Do Not Disturb sign is taken down or put up.
The hotel is located within a few minutes of a major shopping center (grocery store included), on foot, and it is less than ten minutes from the airport by car.
If anything must be criticized as less than perfectly ideal, or at least as an FYI for prospective visitors:
- basically no English is spoken here. You may have no reason to need special interaction with the staff, as things went very smoothly for me during my one-week stay from check-in to checkout. But this is still worth noting if you have no Spanish at all.
- one cockroach was spotted in my room, so there were probably more. This may be standard in Guatemala, I don't know, but I wouldn't have expected it based on the otherwise high quality of the facility.
- there is no room service, and nothing more than water and beer for purchase at the front desk. With the restaurants nearby and the availability of services like Uber Eats, this is no problem at all, but still worth noting.
- the water pressure and temperature of the (very nice) shower is highly variable. Expect frequent hot/cold adjustments!
Adam
Stayed 7 nights in Jul 2024