8/10 Good
John D., West Sacramento USA
Dec 1, 2024
Liked: Cleanliness
Mesmerizing Views, deferred maintenance
Can’t beat the views and three couples can stay quite comfortably in privacy and community. Excellent kitchen space, comfortably heated, sliding doors are working, and a new dishwasher is much appreciated.
When our friends arrived partway through our stay (Tuesday) we discovered that a bathroom sink was not delivering hot water. I called the Vacasa number and eventually the local office got in touch to say they would take care of it.
Not hearing from them, I called the next afternoon to be informed that our problem was “on their radar.” The trash had also not been picked up on Tuesday, the day that the literature at the house suggested it be put out for removal. The Vacasa office said their handyman would pick up some trash to make room for ours.
The trash people came Friday, and I’m so grateful to solid waste of Willits. Vacasa never followed up on the trash or the sink. Our valued guest washed her face and hands in cold water for the duration.
We will come back to this house but we are well prepared for disappointment and expectations for service are low. Needs go unmet, communication does not exist, the carpet gets filthier and filthier, but the view is incomparable and the house is so comfortable. I wish I could quit you, Vacasa. All you needed to do was call me and say,sorry we can’t come out to fix the sink until after your week at the house is over?
John D.
Stayed 7 nights in Nov 2024