4/10 Poor
Jan
Business traveler
Dec 9, 2024
Disliked: Staff & service, property conditions & facilities
It started when we checked in, and they gave us a room right across from the elevator, which I specifically requested NOT to get. That was changed. Then, I used the text message option to request clean towels and trash bins emptied on the second day. When I returned nothing had been done. I was told I could empty the trash myself and leave it outside my door for pick up. Also, my room key didn't work.
The next morning I requested clean towels and pick up of the wet ones. I did get the towels, but the stack of dirty ones remained in the bathroom. I don't think my requests were unreasonable, so that's pretty ridiculous. No Kleenex in the room until the last day, when I asked if they had any. Lotion in the shower instead of conditioner. Could be cleaner, for sure.
The person who checked us in was very friendly, as was the other night person. The staff are friendly, but the service leaves a lot to be desired. We used to always stay at this hotel when visiting Fort Lauderdale, but this time was the last.
Jan
Stayed 3 nights in Dec 2024