4/10 Poor
joseph
Traveled with family and small children
Oct 23, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start about this property?! For starters we were not notified that the hotel pool was closed and under construction until after our booking (apparently the hotels main website had it posted but outlets such as expedia were not informed) Also the TV in the room was hit or miss with it's poor wifi connection and cheap limited basic programming and was a struggle to watch anything in the evenings when we were up from the beach. The thermostat did not work for an entire Saturday (10/19) during our stay leaving us with no AC until maintenance was called. On sunday (10/20) house keeping completely skipped our room for cleaning. We came up from the beach at 4:30pm to a dirty room. We had to call the front desk for towels just to shower. Also, this hotel advertises that it is kid friendly, however, it is anything but. There was nothing to do for kids here, and when we requested a complimentary crib for our daughter, the bedding in the crib was also never changed during our entire stay. Also on the topic of being kid friendly, we had to deal with the smell of marijuana smoke coming through the vents and under the doors which could be used for conjoined rooms. And lastly the beach staff that put up your chairs was quite frankly, lazy. They rarely had towels on-site for use and almost seemed inconvenienced when we more chairs or a cabana. Beach bar was closed all but one day of our stay and is advertised as open daily. Food is over priced and staff was unfriendly minus a few
joseph
Stayed 4 nights in Oct 2024