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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property
4-star beachfront hotel near Jamaica Beaches

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Water park
On the beach, white sand
Reception hall
Aerial view
Food court

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • All inclusive

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Jamaica Swamp Safari Village
    ‪7 min walk‬
  • Luminous Lagoon
    ‪5 min drive‬
  • Blue Waters Beach Club
    ‪10 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪31 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | U)

  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (U)

  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Sea side - E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (Swim-Up | 18+ | U)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Oceanfront (C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Falmouth

Beachfront retreat .Within 2 miles (3 km) of this Falmouth hotel, you'll find Martha Brae River and Jamaica Beaches. Luminous Lagoon and Blue Waters Beach Club are also within 6 miles (10 km).

What's nearby

  • Jamaica Swamp Safari Village - 7 min walk - 0.4 miles
  • Martha Brae River - 15 min walk - 0.8 miles
  • Luminous Lagoon - 5 min drive - 3.5 miles
  • Blue Waters Beach Club - 10 min drive - 4.4 miles
  • Burwood Beach - 11 min drive - 5.3 miles

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 31 min drive

Restaurants

  • ‪Captain's Market - ‬15 min drive
  • ‪Steakhouse - ‬15 min drive
  • ‪Kfc - ‬5 min walk
  • ‪Royalton Sands Beach Bar - ‬8 min drive
  • ‪Martini Bar - ‬10 min drive

About this property

Hotel Riu Palace Aquarelle - All Inclusive

4-star beachfront hotel near Jamaica Beaches
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Aquarelle - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, spa services, and barbecue grills are also featured at the family-friendly Hotel Riu Palace Aquarelle - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Falmouth hotel.

  • 1 building
  • 753 guestrooms or units
  • 13 levels
  • 5 dining venues
  • 2 swim-up bars
  • 5 bars or lounges
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Smoking in designated areas
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Languages

English

Similar properties

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  • Pool
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, 3,396 reviews
The price is $355
includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Accessibility

  • No elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aquarelle - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Frequently asked questions

How close is Hotel Riu Palace Aquarelle - All Inclusive to the airport?

Hotel Riu Palace Aquarelle - All Inclusive is 19.3 mi (31-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Palace Aquarelle - All Inclusive?

As of Apr 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Aquarelle - All Inclusive on May 6, 2025 start from $339.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Palace Aquarelle - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Aquarelle - All Inclusive.

How close is Hotel Riu Palace Aquarelle - All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Aquarelle - All Inclusive offer free breakfast?

Hotel Riu Palace Aquarelle - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Aquarelle - All Inclusive?

No, there is no casino at this hotel.

What time is check-in at Hotel Riu Palace Aquarelle - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel Riu Palace Aquarelle - All Inclusive?

This hotel offers free self parking.

Does Hotel Riu Palace Aquarelle - All Inclusive have a pool?

Hotel Riu Palace Aquarelle - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Palace Aquarelle - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Palace Aquarelle - All Inclusive have a spa?

Pamper yourself with a day at Renova, where you can enjoy massages.

How close is Hotel Riu Palace Aquarelle - All Inclusive to downtown Falmouth?

Hotel Riu Palace Aquarelle - All Inclusive is 0.2 mi away from Falmouth.

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 698 out of 1200 reviews
Rating 8 - Good. 283 out of 1200 reviews
Rating 6 - Okay. 125 out of 1200 reviews
Rating 4 - Poor. 38 out of 1200 reviews
Rating 2 - Terrible. 56 out of 1200 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

2/10 Terrible

Dustin

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The resort is very nice. I am sure only because it’s brand new. The staff are horrible. Everyone was so rude and not accommodating. I will never stay here again
Stayed 4 nights in Mar 2025

6/10 Okay

Heather Ryaan

Traveled with family
Overall our stay was alright--we mentioned before we arrived that it was our anniversary on the 20th--they said they would make note--I mentioned it when we arrived--they said they would make note--nothing special was done on the 20th like they said they would do-that was disappointing--our room had an ocean view but the balcony had a white cement wall blocking the view that our kids could not even see over--thousands of other rooms had glass walls to enjoy the ocean view--this was disappointing--and our king size bedroom was in the room with no windows are view whatsoever and we were the ones paying for the room--our kids got the room with the balcony--this was disappointing. WE found certain staff around the resort to be short, cold, and rude whereas many others were very sweet and accommodating. For the price we paid--the experience did not match.
Stayed 6 nights in Feb 2025

8/10 Good

Denise Antonette

Stayed 4 nights in Feb 2025

10/10 Excellent

Roman

Great place to stay
Stayed 6 nights in Jan 2025

10/10 Excellent

Theodore Jemel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, only complaint is that there is not enough staff at the sports bar at night. Can’t meet the demand of the guests
Stayed 5 nights in Jan 2025

6/10 Okay

Kiran

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 2 nights in Jan 2025

8/10 Good

Chalsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! The only thing I didn’t like was the shower smell when in use.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
My biggest and most concerning issue was with Expedia. We book though Expedia (NEVER AGAIN) and prepaid for our 6-night stay. Due to a terrible winter storm, our flight was cancelled, and we could not get rebooked to Jamicia until the following day on Tuesday. We called Expedia to see if they could move our check in date to Tuesday. The customer service rep was NOT helpful and told us that the hotel did not have availability for us to stay our full 6 night's stay beginning now on Tuesday unsteady of Monday. When we arrived at the hotel, they said they had plenty of availability for us to stay our full 6 night's stay, but Expedia would need to change the reservation. From there we kept getting the run around from Expedia and was told to keep checking back with us, which we did for several days with no response. On two occasions, I was talked to a customer service representative who both hung up on me. Needless to say, Expedia went ghost on us and after several days after being back home, I have yet to get a response from the two emails I sent a week ago. On one occasion the hotel representative in Jama who has worked in the hotel business for 17 years told me that Expedia always takes the approach to NOT help customers in situations like mine as they do not want to give me the one night's say ($380). It's shameful as they definitely are now ignoring me and its apparent, they do not want to help and will do anything to not refund your money. Shameful Expedia!!!!!!
Stayed 6 nights in Jan 2025

2/10 Terrible

SANEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Ccv
Stayed 7 nights in Nov 2024

10/10 Excellent

Connie Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities
Great
Stayed 7 nights in Dec 2024

6/10 Okay

Brian Michael

Liked: Staff & service
Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and accommodating . Great staff great food , overall greatness. I emjoy my stay.
Stayed 3 nights in Jan 2025

2/10 Terrible

Linda

Disliked: Staff & service
the food was terrible and the staff is unfriendly.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joedi

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Margarita, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Suqin

Stayed 2 nights in Jan 2025

8/10 Good

Kwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very hard to make a reservation for dinner we were never allowed it said booked even when we tried to book 7am in the morning
Stayed 3 nights in Jan 2025

10/10 Excellent

Sherika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent client service! As for as hotel food goes, theirs was good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kiran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love it here
Stayed 2 nights in Jan 2025

10/10 Excellent

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Resort was very enjoyable food was very good and entertaining was very fun would definitely recommend it
Stayed 7 nights in Jan 2025