8/10 Good
Gordon
Traveled with family
Aug 28, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Be aware,
Bad Points - despite the Expedia listing that facilities included the use of water sports activities such as kayaks etc are part of the all inclusive package this turned out to be untrue with a kayak being charged at $50 an hour. The return airport transfer was dangerous as the hotel sent us out in a sub standard boat into a storm which resulted in us returning to the resort after 55 minutes at sea, after taking on too much water. Passengers were sick and crying, fearing for their lives. The management team were very poor at communicating on our return and in their words sent us out “on a bigger boat and a captain that knew what he was doing”. After finally arriving at Male Airport we were soaking wet and so was all our luggage and stinking of diesel from the first boats engines. Annoyingly the customer service team appear to be from the same group as they have failed to respond to our concerns about guest safety. We stayed in an Ocean view superior room but the bathroom was dated compared to other rooms we saw.
Good points - service staff are great, special mentions to Shifaau, Raishan, Shareef, Azmoon, Iqbal and Akrum in the restaurants. They looked after us throughout our stay. The Spa and the lady’s there were lovely. Snorkelling on your doorstep is some of the best we had experienced.
Gordon
Stayed 10 nights in Aug 2024