2/10 Terrible
Jessica
Traveled with family and small children
Jan 2, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was decorated beautifully for the holiday season, unfortunately, that is where the positives stop. Upon check-in in the afternoon, we went to our room where the toilet did not work. I went back down to the lobby and was provided another room. The new room was absolutely disgusting. The bedding was not clean. There was fluid stains and crusty "bits" of stuff on nearly every piece of the bedding and french fries on the floor. At this time, we needed to leave to go to the event that brought us to Dickinson but we requested the beds be cleaned. When we came back in the evening, the restaurant/lounge was closed. When I asked the front desk, I was told that the "lady quit last night" so there was no option for food, even though this was one of the reasons we selected this hotel. The TV in our room did not work and there was no manager on duty at this hotel over the weekend so I was unable to communicate my concerns to the appropriate person. After SEVERAL calls to the hotel since, I was finally told that there was too much time in between the check in and check to get credit back. Apparently, it was wrong to check into the hotel and then go to our event before coming back to more negative issues with the property. My mistake was giving them an opportunity to correct the negatives but I write this so you don't make the same mistake!
Jessica
Stayed 1 night in Dec 2024