6/10 Okay
YU XIN
Traveled with partner
Nov 25, 2024
Average stay for me. Service received not really up to my expectation. When check in found main door stopper is damaged and the screw injured my hubby feet. When inform to front desk and request to fix they say their room got no room stopper. However, when we back from outside walk, we say an engineering staff and housekeeping staff inside our room and fix the room door stopper.
Bathtub in room unable to store water properly but housekeeping did came to check and fix it immediately. We can for anniversary and I email inform the hotel that I would like to surprise my hubby for this. However, when we check in at lobby counter, the staff straight away asking what time we shall send the cake to room...thus, there is no more surpirse....haha. By the way, the cake taste not very good for us, hope hotel can review on this.
YU XIN
Stayed 1 night in Nov 2024