2/10 Terrible
Robespierre
Traveled with family
Jul 14, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
PROFIT OVER CUSTOMER SERVICE
My recent stay at Two Seasons Coron was marred by consistent disappointments and poor management practices that left a lasting negative impression. Throughout my time at the resort, it became clear that the management prioritized profit over customer satisfaction, resulting in numerous issues that significantly detracted from what should have been a relaxing and enjoyable vacation.
From the outset, the recurring errors during breakfast service, despite clear communication and efforts to rectify them, underscored a lack of attention to detail and customer care among the staff. These mistakes persisted despite assurances from the restaurant manager, FERDS, suggesting systemic issues that management failed to address adequately.
A particularly frustrating incident occurred when Ferds offered us a complimentary beach dinner as a gesture of apology for the ongoing service mishaps. Regrettably, upon checking out, we discovered that we had been charged for the dinner that was explicitly promised to us as complimentary. This misleading practice, compounded by dismissive responses from management (MARY GRACE SAPINOSO) when questioned, epitomized the resort's disregard for transparency and customer satisfaction.
Adding to the disappointment was the quality of the food served in the resort's restaurant, which was consistently tasteless and uninspired.
Robespierre
Stayed 3 nights in Jul 2024