4/10 Poor
Sean
Traveled with family
Aug 21, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad experience
Not great. Arrived at the hotel at 12:30 and the room wasn’t ready. I was told it would be ready in 1-2 hours. Fine, we go out and return at 2:30. Room is still not ready… it’ll be another 15-20 minutes. No problem, check-in is at 3…. We end up waiting in the lobby until almost 5pm for our room, with young kids, all after a red-eye flight. We were told at check-in that breakfast was open until 10:30am. The next morning, we show up just after 10am (4am our time) but breakfast is closed. The server tells us if the front desk told you that “then they’re crazy”. Lots of snark from wait staff, ignored us, etc, but to their credit, one cook took pity on us and scrounged up a decent breakfast for us (that we had pre-paid for). Finally, the mattresses in the room are VERY firm. Probably the firmest I’ve ever had a hotel. Painful, for me. Might as well sleep on the floor. And yet, the pillows are so soft… absolutely no support whatsoever. I don’t generally leave hotel reviews, and overall, it’s been renovated and decorated well, but I had a pretty poor experience here and probably continue to stick to the other bigger hotel chain in the future…
Sean
Stayed 3 nights in Aug 2024