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Hotel Faustino Gran - Relais & Chateaux

5.0 star property
5-star luxury hotel near Cathedral of Menorca

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Photo gallery for Hotel Faustino Gran - Relais & Chateaux

Terrace/patio
3 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
3 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
Flat-screen TV, iPod dock
Flat-screen TV, iPod dock

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Room service
  • Spa
  • Gym

Explore the area

Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760
  • Cathedral of Menorca
    ‪2 min walk‬
  • Puerto de Ciutadella de Menorca
    ‪6 min walk‬
  • Ciutadella Lighthouse
    ‪5 min drive‬
  • Mahon (MAH-Minorca)
    ‪56 min drive‬

Room options

View all photos for Double Room (Historic with Spa Access)

Double Room (Historic with Spa Access) | Premium bedding, minibar, in-room safe, desk

Double Room (Historic with Spa Access)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite with Spa Access

Junior Suite with Spa Access | Premium bedding, minibar, in-room safe, desk

Junior Suite with Spa Access

  • 527 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, Private Pool with Spa Access

Villa, Private Pool with Spa Access | Pool | 3 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers

Villa, Private Pool with Spa Access

  • 3035 sq ft
  • Sea view
  • Sleeps 7
  • 7 Twin Beds

View all photos for Deluxe Premium Room, Harbor View with Spa Access

Deluxe Premium Room, Harbor View with Spa Access | Premium bedding, minibar, in-room safe, desk

Deluxe Premium Room, Harbor View with Spa Access

  • 377 sq ft
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with Spa Access

Superior Room with Spa Access | Premium bedding, minibar, in-room safe, desk

Superior Room with Spa Access

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room with Spa access

Single Room with Spa access | Premium bedding, minibar, in-room safe, desk

Single Room with Spa access

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Patio with Spa access

Standard Double Room, Patio with Spa access | Premium bedding, minibar, in-room safe, desk

Standard Double Room, Patio with Spa access

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room with Spa Access

Double Room with Spa Access | Premium bedding, minibar, in-room safe, desk

Double Room with Spa Access

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms with Spa access

Suite, 2 Bedrooms with Spa access | Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms with Spa access

  • 721 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Terrace with Spa Access

Suite, Terrace with Spa Access | Premium bedding, minibar, in-room safe, desk

Suite, Terrace with Spa Access

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Ciutadella de Menorca

Seaside stay .With a stay at this Ciutadella de Menorca hotel, you'll be steps from Cathedral of Menorca and within a 10-minute walk of Puerto de Ciutadella de Menorca. Also within 9 miles (15 km) are Cap d'Artrutx Lighthouse and Aquarock Waterpark.

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.1 miles
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.3 miles
  • Ciutadella Lighthouse - 5 min drive - 1.5 miles
  • Cala en Blanes - 17 min drive - 2.7 miles
  • Cala Macarella Beach - 35 min drive - 9.6 miles

Getting around

  • Mahon (MAH-Minorca) - 56 min drive

Restaurants

  • ‪Imperi - ‬3 min walk
  • ‪S'amarador - ‬2 min walk
  • ‪Cas Consol - ‬2 min walk
  • ‪Triton - ‬4 min walk
  • ‪Cafe Balear - ‬3 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

5-star luxury hotel near Cathedral of Menorca
As a guest of Hotel Faustino Gran - Relais & Chateaux, you'll find a full-service spa, 3 indoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A meeting room and limo/town car service are available. A seasonal outdoor pool, spa services, and a library are also featured at the luxury Hotel Faustino Gran - Relais & Chateaux. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. For a fee, parking is available.

This 5-star Ciutadella de Menorca hotel is smoke free.

  • 48 guestrooms or units
  • 3 buildings
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Dining venue
Hotel Faustino Gran - Relais & Chateaux offers 48 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Catalan, English, French, German, Spanish

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Property amenities

Family friendly

  • 3 indoor pools
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Uncovered valet parking on site (EUR 60 per day)

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 indoor pools
  • Bicycle rentals
  • Boat tours
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor/outdoor pool
  • Library
  • Motor boating
  • Personal motorized watercraft
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • iPod dock

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 3 2024 to April 9 2025 (dates subject to change).
The property is closed between October 30 and March 27.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 95 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 95 (one-way)
  • Uncovered valet parking fee: EUR 60 per day
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino

Frequently asked questions

How close is Hotel Faustino Gran - Relais & Chateaux to the airport?

Hotel Faustino Gran - Relais & Chateaux is 29.4 mi (56-min drive) away from the Mahon (MAH-Minorca) airport, the closest popular airport to the property.

Does Hotel Faustino Gran - Relais & Chateaux have an airport shuttle?

Hotel Faustino Gran - Relais & Chateaux offers an airport shuttle 24 hours a day, for a charge of EUR 95 per vehicle, one-way.

How close is Hotel Faustino Gran - Relais & Chateaux to the beach?

This hotel is a short 12-minute walk from Sa Platja Gran and 15-minute walk from Sa Platja Petita. Don't forget your sunscreen!

Does Hotel Faustino Gran - Relais & Chateaux offer free breakfast?

Hotel Faustino Gran - Relais & Chateaux does not offer free breakfast.

Is there a casino at Hotel Faustino Gran - Relais & Chateaux?

No, there is no casino at this hotel.

What time is check-in at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

Is there free parking at Hotel Faustino Gran - Relais & Chateaux?

Free parking is not available at this hotel. Valet parking is available for EUR 60 per day.

Does Hotel Faustino Gran - Relais & Chateaux have a pool?

Hotel Faustino Gran - Relais & Chateaux features 3 indoor pools and a seasonal outdoor pool.

Does Hotel Faustino Gran - Relais & Chateaux have a restaurant?

Hotel Faustino Gran - Relais & Chateaux is home to Agua, which features Mediterranean cuisine, garden views, and al fresco dining.

Does Hotel Faustino Gran - Relais & Chateaux have a spa?

This hotel has a spa, which features reflexology, hot stone massages, and body wraps.

How close is Hotel Faustino Gran - Relais & Chateaux to downtown Ciutadella de Menorca?

Hotel Faustino Gran - Relais & Chateaux is 0.1 mi away from Ciutadella de Menorca.

Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 117 out of 141 reviews
Rating 8 - Good. 17 out of 141 reviews
Rating 6 - Okay. 5 out of 141 reviews
Rating 4 - Poor. 2 out of 141 reviews
Rating 2 - Terrible. 0 out of 141 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Stayed 7 nights in Sep 2024

10/10 Excellent

Hai

Stayed 4 nights in Jun 2024

4/10 Poor

RACHEL

Stayed 2 nights in Jun 2024

10/10 Excellent

Mohannad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Gillian Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Stayed 7 nights in May 2024

10/10 Excellent

David and Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Stayed 2 nights in Apr 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Stayed 5 nights in Sep 2023

8/10 Good

Margot

Stayed 1 night in Aug 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fabulous Experience.
A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and the staff were very attentive.
Stayed 3 nights in Jul 2023

10/10 Excellent

sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Stayed 3 nights in Apr 2023

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal location.
Very nice location and ideal for strolling around the old town and harbour. Staff very friendly although breakfast service was slightly erratic. Please advise future customers that the deluxe premier room with views do not all have a balcony as inferred by the photos of the room. This led to initial disappointment that could have been avoided. Rooms overlooking the harbour are noisy from nightclubs opposite until the early hours, even with windows closed.
Stayed 7 nights in Apr 2022

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Highly recommend!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff was fantastic and hotel beautiful. The only thing that let this down was quality of food at breakfast and service. Give up in the end trying to get a second coffee, other than that this really is a beautiful hotel and highly recommended.
Stayed 1 night in Sep 2019

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location.
This is a very good hotel with really excellent staff, a lovely ambience and very nuce breakfast until 10.30am. Its real plus point is its location, right in the old town and a very short walk from the port with an amazing selection of places to eat and drink. The port and town both have a real 'buzz' on an evening. The hotel has a small pool area but it is not a great place to sit as it has no view or breeze! Much better to take a short bus or taxi ride to a nearby beach. The only negative was the noise from the port area at night which made sleeping difficult. The disco and jazz bar opposite the hotel were open until 5.30 am and the sound of partying voices was non stop.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely my room was disappointing there were sky light windows only and it should noted that the cathedral bells feel like they are above your head when they are rung.
Stayed 3 nights in Jun 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a class of its own
Can Faustino was a palace in a former life and I felt just like royalty! Absolutely everything was fabulous - staff, restaurant, facilities... completely faultless The hotel is in the heart of historic Ciutadella, so although I went for the Fiesta - what a spectacle - I would return for the hotel itself. Service is unrivalled, the welcome and hospitality generous, and the spacious gardens the perfect place to dine alfresco. I loved it.
Stayed 7 nights in Jun 2019

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Menorca
Everything about the hotel is perfect. Great location in Ciutadella de Menorca. The hotel is an Old Palace building completely redone with exquisite taste. Modern state of the art air conditioning and showers. You notice the quality of the restoration when you notice details like a Schindler elevator even for just 2 floors. Lovely beds and rooms. Fantastic breakfasts. Friendly staff. Lovely interiors and exteriors. Will go back for sure.
Stayed 7 nights in May 2019

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Amazing hotel and decor! The restaurant is fantastic with knowledgable staff!
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Apr 2019