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Fairmont Chicago at Millennium Park

4.5 star property
Family-friendly stay near Michigan Avenue

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont Chicago at Millennium Park

Front of property - evening/night
Lobby
Courtyard
Breakfast, lunch, dinner served; American cuisine
Premium bedding, down comforters, pillowtop beds, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Housekeeping
  • Breakfast available
  • Pet friendly

Explore the area

Map
200 North Columbus Drive, Chicago, IL, 60601
  • Millennium Park
    ‪4 min walk‬
  • Michigan Avenue
    ‪4 min walk‬
  • Chicago Theatre
    ‪7 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Mobility Accessible)

  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge | Premium bedding, down comforters, pillowtop beds, minibar

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

  • 1097.9 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (or Park or Lake View)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (or Park or Lake View)

  • 700 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Park View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Park View (Hearing Accessible)

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

  • 700 sq ft
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

  • 418 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, City View

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, City View (Fairmont)

Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 2 Double Beds, City View (Fairmont)

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds, Accessible

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (Fairmont King)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (Fairmont King)

  • 699 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

  • 721 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

  • 699 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

  • 418 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed, City View

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

Fairmont Gold, Room, 2 Queen Beds, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hyatt Regency Chicago

Free WiFi
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (3183)
The price is $190
per night
$253 total
includes taxes & fees
Feb 14 - Feb 15
Hyatt Regency Chicago

About the neighborhood

Chicago

Heart of Chicago.At this Downtown Chicago hotel, you'll be well placed to visit Millennium Park and Michigan Avenue, both within a 5-minute walk. Chicago Theatre and Chicago Riverwalk are also within half a mile (1 km).

What's nearby

  • Millennium Park - 4 min walk
  • Michigan Avenue - 4 min walk
  • Chicago Theatre - 7 min walk
  • Chicago Riverwalk - 8 min walk
  • Navy Pier - 4 min drive

Getting around

  • Millennium Station - 6 min walk
  • Randolph-Wabash Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 41 min drive

Restaurants

  • ‪Swissotel Chicago - ‬3 min walk
  • ‪Regency Club at Hyatt Regency Chicago - ‬4 min walk
  • ‪Rosebud on Randolph - ‬4 min walk
  • ‪Wildberry Pancakes & Cafe - ‬3 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk

About this property

Fairmont Chicago at Millennium Park

Family-friendly stay near Michigan Avenue
Fairmont Chicago at Millennium Park offers its guests a full-service spa and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business center, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 63001 square feet (5853 square meters) and includes conference space. The family-friendly Fairmont Chicago at Millennium Park also features tour/ticket assistance, a garden, and concierge services. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this Chicago hotel.

  • 1 building
  • 687 guestrooms or units
  • 45 levels
  • 2 bars or lounges
  • 63001 sq ft of conference space
  • 5853 sq m of conference space
  • Built in 1987
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Dining venue
Fairmont Chicago at Millennium Park offers 687 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 18.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 81 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • iPod dock
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities
  • Nearby fitness center access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Fee for in-room wireless internet: USD 18.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 81 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Eurocard. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Frequently asked questions

How close is Fairmont Chicago at Millennium Park to the airport?

Fairmont Chicago at Millennium Park is 13 mi (31-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Chicago at Millennium Park?

As of Jan 31, 2025, prices found for a 1-night stay for 2 adults at Fairmont Chicago at Millennium Park on Feb 1, 2025 start from $170.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Chicago at Millennium Park have an airport shuttle?

Airport shuttle services are not available at Fairmont Chicago at Millennium Park.

How close is Fairmont Chicago at Millennium Park to the beach?

This hotel is 1.5 mi (8-min drive) from Oak Street Beach and 2.6 mi (13-min drive) from North Avenue Beach. Don't forget your sunscreen!

Does Fairmont Chicago at Millennium Park offer free breakfast?

Free breakfast isn’t provided at Fairmont Chicago at Millennium Park, but cooked-to-order breakfast is offered for a fee of between USD 31 and 40 per person. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Fairmont Chicago at Millennium Park?

No, there is no casino at this hotel, but Bally's Casino Chicago (16-min walk) is nearby.

What time is check-in at Fairmont Chicago at Millennium Park?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Fairmont Chicago at Millennium Park?

Free parking is not available at this hotel. Valet parking is available for USD 81 per day.

Does Fairmont Chicago at Millennium Park have a pool?

Fairmont Chicago at Millennium Park does not have a pool.

Does Fairmont Chicago at Millennium Park have a restaurant?

Fairmont Chicago at Millennium Park is home to Lobby Bar, which features American cuisine and happy hour.

Does Fairmont Chicago at Millennium Park have a spa?

This hotel has a spa, which features facials, body treatments, and massages.

How close is Fairmont Chicago at Millennium Park to downtown Chicago?

Fairmont Chicago at Millennium Park is 0.7 mi away from Chicago.

Fairmont Chicago at Millennium Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 976 out of 1623 reviews" "
Rating 8 - Good. 315 out of 1623 reviews" "
Rating 6 - Okay. 175 out of 1623 reviews" "
Rating 4 - Poor. 78 out of 1623 reviews" "
Rating 2 - Terrible. 79 out of 1623 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from the bellmen iurside waiting to help with bags to the front desk, easy check in!
Stayed 1 night in Jan 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to millennium Park. Near a lot of places to shop and eat. The staff were very friendly and accommodating. Definitely will be staying here again when I visit Chicago in the future

8/10 Good

CLAUDIA, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were friendly except the staff who checked me in. We had to ask for guidance, and ask for hotel information. By far my worst check in at any hotel, Very unfriendly, not welcoming at all.
Stayed 1 night in Dec 2024

10/10 Excellent

SUSANA, SHOREWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Quiet, clean and convenient location
Stayed 1 night in Nov 2024

10/10 Excellent

BOB, KANSAS CITY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property close to the Michigan Avenue Bridge.
Stayed 4 nights in Nov 2024

10/10 Excellent

Xiaoxia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the trip. Love the location! And it is Fairmont - what can go wrong?
Stayed 2 nights in Oct 2024

6/10 Okay

Felicia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and the property were great, as were the staff we interacted with. The two things I took issue with were: we got margaritas at the in-lobby bar. $26ish each. They were the worst beverages I’ve ever tasted, and we refused to drink them. They literally tasted like water with a little tequila. Secondly, there is an extensive room service menu in the room, which includes a kids menu. I had to call the hotel front desk and voice concerns after our babysitter tried calling room service and was told that they didn’t have any of the kids menu. (They did, they had to open the kitchen apparently.)
Stayed 3 nights in Oct 2024

10/10 Excellent

edita

Traveled with family
Liked: Amenities, property conditions & facilities
❤️❤️❤️
Stayed 2 nights in Oct 2024

10/10 Excellent

Ram

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great customer service we got there 4 hours early and the front desk did a early checking without and cost , the front desk girl was super helpful
Stayed 2 nights in Oct 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Kendra

Stayed 4 nights in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to gold and loved the service and food in the gold room. Also the shower in the upgraded room was amazing. We had a wonderful time and were made to feel that we were at home.
Stayed 4 nights in Oct 2024

10/10 Excellent

Michelle H

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Staff was friendly and helpful. Location was convenient to tourist areas. Great view of the city.
Stayed 3 nights in Oct 2024

10/10 Excellent

Renee, Winchendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, it was quiet, clean and pleasant to be there. I’ll definitely be back next time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Hannah Rebekah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Staff were wonderful.
Stayed 4 nights in Oct 2024

6/10 Okay

Orna, Seattle

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Major disappointment relative to my expectations of a Fairmont and a 5-star hotel. Furniture in public areas as well as guest room and showing serious wear and tear, basic comforts such as bottled water and creamer for coffee not provided (they have small packets of the powdered stuff). The room description of “water views or striking park views” is egregiously misleading and false. The one restaurant at the hotel was closed due to some reorganization and the lounge had very limited food options, especially for vegetarians. For breakfast, no alternative was provided except for a limited array and quantity of baked goods and poor quality coffee. The shower had poor water pressure…. Overall depressing, unjustifiably expensive and not recommended. The staff did go to lengths to try to mitigate the situation but much of it was beyond their control. We cut our stay short.
Stayed 4 nights in Oct 2024

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a perfect geographical location to the riverwalk, millennium park, navy peir and shopping on Michigan Ave. There is a nutella store a short 6-7 minute walk on Michigan Ave.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Valet parking service is the cherry on top.
Stayed 2 nights in Oct 2024

8/10 Good

chi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only issue we have is when the AC felt a bit warm even when it was set on 60 middle of the night. Otherwise, no complaints! Benjamin, who works outside front area were awesome. He was very friendly and funny!!!
Stayed 3 nights in Oct 2024

8/10 Good

Dahlia, Boca Raton

Liked: Cleanliness, staff & service
It’s a nice location, only 8 minute walk to The Bean. Nice property although room furniture looked a bit old. The room was quite clean. The staff were all very polite and helpful. I would not recommend the breakfast but it is fine for a quick continental.
Stayed 2 nights in Oct 2024

2/10 Terrible

Ahmed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Liesl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not Fairmont quality
Given that this is a Fairmont hotel, we were surprised at the lack of amenities that the hotel offered. No restaurants or shops were available. The only way to get food in the middle of the afternoon was room service. Check-in was a nightmare - the line to check-in stretched across the lobby. In room WiFi did not work. Limited towels and robes.
Stayed 2 nights in Oct 2024