2/10 Terrible
Christopher
Business traveler
Dec 18, 2024
Disliked: Cleanliness, property conditions & facilities
The pin code to enter your room is the same for all of the other rooms. So every other guest at the hotel has access to your room. When I arrived an employee told me the code to my room. His description of where my room was located was confusing. I unwittingly went to the wrong room and typed in my code. I thought to myself, "this must be my room since the code worked." But it was not my room and was already inhabited by someone else. I tried the room next door. It also was not my room and it was also inhabited by someone else. The other guests were mortified that I had the code to their rooms. I immediately went down to the desk to alert the employee that all the rooms had the same code. When I checked in he assured me that he would be there a while longer to answer any questions I had. But when I came down to tell him about the room codes all being the same, he was already gone for the day. I called the hotel phone number and no one answered. I returned to my room and it smelled bad. I spent the night worried about the fact that complete strangers had access to my room while I was sleeping. I barricaded the door with whatever I could find. But I did not feel safe.
Christopher
Stayed 1 night in Dec 2024