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Neos Hotel Cartagena

2.5 star property
Hotel near Port of Cartagena in Cartagena

Choose dates to view prices

Photo gallery for Neos Hotel Cartagena

Aerial view
Exterior
Front of property
Familiar | Iron/ironing board, free WiFi, bed sheets
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Manga carrera 30 #28-85, Cartagena
  • Port of Cartagena
    ‪7 min walk‬
  • San Felipe de Barajas Castle
    ‪5 min drive‬
  • Cartagena de Indias Convention Center
    ‪5 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple

Superior Triple | Iron/ironing board, free WiFi, bed sheets

Superior Triple

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Basic Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Basic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Cuadruple Superior

Cuadruple Superior | Iron/ironing board, free WiFi, bed sheets

Cuadruple Superior

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar

Familiar | Iron/ironing board, free WiFi, bed sheets

Familiar

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

Basic Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Cuadruple

Cuadruple | Iron/ironing board, free WiFi, bed sheets

Cuadruple

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed and 2 Twin Beds

View all photos for Economy Double Room Single Use

Economy Double Room Single Use | Iron/ironing board, free WiFi, bed sheets

Economy Double Room Single Use

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cartagena

Manga stay.With a stay at this Manga hotel, you'll be within half a mile (1 km) of Port of Cartagena and 2 miles (3 km) of San Felipe de Barajas Castle. Cartagena de Indias Convention Center and Walls of Cartagena are also within 3 miles (5 km).

What's nearby

  • Port of Cartagena - 7 min walk
  • San Felipe de Barajas Castle - 5 min drive
  • Cartagena de Indias Convention Center - 5 min drive
  • Clock Tower - 5 min drive
  • Bocagrande Beach - 15 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪Mc Donald's - ‬19 min walk
  • ‪El Trebol - ‬9 min walk
  • ‪Juan Valdez Café - ‬18 min walk
  • ‪Sr. Wok - ‬16 min walk
  • ‪Crepes & Waffles - ‬16 min walk

About this property

Neos Hotel Cartagena

Hotel near Port of Cartagena in Cartagena
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this Cartagena hotel.

  • 23 guestrooms or units
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 15,000 to 20,000 for adults and COP 10,000 to 12,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 30000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 10000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 15000 to 20000 for adults, and COP 10000 to 12000 for children
  • Pet fee: COP 30000 per pet (varies based on length of stay) plus COP 10000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Frequently asked questions

How close is Neos Hotel Cartagena to the airport?

Neos Hotel Cartagena is 4 mi (20-min drive) away from the Rafael Nunez Intl. Airport (CTG) airport, the closest popular airport to the property.

How much does it cost to stay at Neos Hotel Cartagena?

As of Feb 23, 2025, prices found for a 1-night stay for 2 adults at Neos Hotel Cartagena on Mar 4, 2025 start from $23.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Neos Hotel Cartagena have an airport shuttle?

Airport shuttle services are not available at Neos Hotel Cartagena.

How close is Neos Hotel Cartagena to the beach?

This hotel is 2.8 mi (15-min drive) from Bocagrande Beach and 3.5 mi (19-min drive) from Marbella Beach. Don't forget your sunscreen!

Does Neos Hotel Cartagena offer free breakfast?

Free breakfast isn’t offered at Neos Hotel Cartagena, but cooked-to-order breakfast is offered for a fee of between COP 15000 and 20000 for adults, COP 10000 and 12000 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Neos Hotel Cartagena?

No, there is no casino at this hotel, but Rio Cartagena Casino (11-min drive) is nearby.

What time is check-in at Neos Hotel Cartagena?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Neos Hotel Cartagena?

Free parking is not available at this hotel.

Does Neos Hotel Cartagena have a pool?

Neos Hotel Cartagena does not have a pool.

Does Neos Hotel Cartagena have a restaurant?

Yes, there is a restaurant on site.

Does Neos Hotel Cartagena have a spa?

This hotel doesn't have a spa, but it does offer deep-tissue massages.

How close is Neos Hotel Cartagena to downtown Cartagena?

Neos Hotel Cartagena is 1.7 mi away from Cartagena.

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 21 reviews
Rating 8 - Good. 1 out of 21 reviews
Rating 6 - Okay. 4 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

2/10 Terrible

Mahdi Askari, Köln

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wenn jemand eine Reservierung vornehmen möchtet .lese unbedingt diesen Kommentar. Ich habe dieses Hotel für neun Nächte gebucht, bin nur eine Nacht da übernachtet und habe das Hotel am nächsten Tag verlassen und mir wurde kein Geld zurückerstattet, kann man nicht hier ein Hotel nennen nur eine ganz alte Gebäude für schlafen, schlechtes Unterkunft was ich bisher gesehen habe, unterscheidet sich völlig von den Fotos, die Sie im Internet sehen kann .Es gibt keine Einrichtungen rund um das Hotel, wie Restaurants und Supermärkte, es gibt keine Möglichkeit Öffentliche Verkehrsmittel, man muss ein Taxi nehmen, meiner Meinung ist besser mit den Taxikosten, ein besseres Hotel in gutem Ort reserviert.
Stayed 9 nights in Nov 2024

10/10 Excellent

fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente sin duda volveré
Stayed 3 nights in Oct 2024

10/10 Excellent

Adriana

Exelente
Stayed 1 night in Aug 2024

10/10 Excellent

Astrid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opinión
Instalaciones limpias, cómodas y seguras. Personal amable y colaborador. Habitación silenciosa y tranquila. Pasé una noche muy tranquila. Además solicité cena y estuvo deliciosa. Gracias a todo el personal mi estadía fué agradable.
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco Albenir

Stayed 3 nights in Jul 2024

10/10 Excellent

Yuliana Paola

Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y atecion
Stayed 1 night in Jan 2024

4/10 Poor

Yuri

Stayed 1 night in Oct 2023