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Embassy Suites by Hilton Raleigh Durham Research Triangle

3.5 star property
Enjoy free breakfast at this Cary hotel

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Raleigh Durham Research Triangle

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Exterior
Presidential Suite, 1 King Bed (Mobility & Hearing) | Premium bedding, in-room safe, desk, blackout drapes
Combined shower/tub, free toiletries, hair dryer, bathrobes
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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Free airport shuttle
  • Bar
  • Room service

Explore the area

Map
201 Harrison Oaks Blvd, Cary, NC, 27513
  • The Umstead Spa
    ‪10 min walk‬
  • William B. Umstead State Park
    ‪14 min walk‬
  • Lenovo Center
    ‪7 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 2 Double Beds, Accessible, Bathtub

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Double Beds, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Mobility & Hearing)

Presidential Suite, 1 King Bed (Mobility & Hearing) | Premium bedding, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed (Mobility & Hearing)

  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds (Wellness, In-room air purification)

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds (Wellness, In-room air purification)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower, In-room air purification)

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness, In-room air purification)

Fridge, microwave, coffee/tea maker

Premium Suite, 1 King Bed (Wellness, In-room air purification)

  • 494 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Premium Suite, 2 Double Beds, Corner

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Corner

  • 567 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds, Non Smoking

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible, Bathtub

  • 494 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hospitality)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Hospitality)

  • 674 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

  • 567 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 1 King Bed, Non Smoking

  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds, Accessible (Hearing)

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

49-inch flat-screen TV with cable channels, Smart TV, Netflix

Room, 2 Double Beds, Corner

  • 567 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Premium Suite, 2 Double Beds, Non Smoking

  • 494 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Corner

  • 567 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Cary

In suburbs.You'll find The Umstead Spa and William B. Umstead State Park within a 15-minute walk of this Cary hotel. North Carolina State University and Lenovo Center are also within 6 miles (10 km).

What's nearby

  • The Umstead Spa - 10 min walk - 0.6 miles
  • William B. Umstead State Park - 14 min walk - 0.8 miles
  • North Carolina State Fairgrounds - 6 min drive - 4.5 miles
  • Lenovo Center - 7 min drive - 4.2 miles
  • Crabtree Valley Mall - 11 min drive - 7.0 miles

Getting around

  • Cary Station - 9 min drive
  • Raleigh-Durham International Airport (RDU) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬8 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rally Point Sport Grill - ‬3 min walk
  • ‪Big Easy - ‬5 min drive
  • ‪KFC - ‬5 min drive

About this property

Embassy Suites by Hilton Raleigh Durham Research Triangle

Enjoy free breakfast at this Cary hotel
Embassy Suites by Hilton Raleigh Durham Research Triangle offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business center, 15 meeting rooms, and limo/town car service. Event space at this hotel measures 20066 square feet (1864 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Raleigh Durham Research Triangle. A roundtrip airport shuttle is free during limited hours. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Raleigh Durham Research Triangle was completed in January 2020.

Smoking is allowed in designated areas at this Cary hotel.

  • 1 building
  • 273 guestrooms or units
  • 9 levels
  • 20066 sq ft of conference space
  • 1864 sq m of conference space
  • Built in 1997
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Raleigh Durham Research Triangle offers 273 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Kitchenettes offer refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

Similar properties

Lobby

Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
4.6 out of 5, Wonderful, 1,000 reviews
The price is $194
includes taxes & fees
$171 per night
May 4 - May 5
Embassy Suites by Hilton Raleigh Durham Airport Brier Creek

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period)
  • Available in some public areas: WiFi (USD 4.95 per 24-hour period)

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight
  • Limo/town car service
  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 0.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 4.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Durham/Research Triangle
Embassy Suites Raleigh
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle Cary
Embassy Suites Raleigh Durham/Research Triangle Hotel
Embassy Suites Raleigh Durham/Research Triangle Hotel Cary
Raleigh Durham/Research Triangle
Embassy Suites Raleigh Durham/Research Triangle
Embassy Suites by Hilton Raleigh Durham Research Triangle Cary
Embassy Suites by Hilton Raleigh Durham Research Triangle Hotel

Frequently asked questions

How close is Embassy Suites by Hilton Raleigh Durham Research Triangle to the airport?

Embassy Suites by Hilton Raleigh Durham Research Triangle is 5.2 mi (9-min drive) away from the Raleigh-Durham International Airport (RDU) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Raleigh Durham Research Triangle?

As of Apr 16, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Raleigh Durham Research Triangle on Apr 17, 2025 start from $159.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have an airport shuttle?

Embassy Suites by Hilton Raleigh Durham Research Triangle offers a free airport shuttle, available during limited hours.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle offer free breakfast?

Embassy Suites by Hilton Raleigh Durham Research Triangle offers free cooked-to-order breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at Embassy Suites by Hilton Raleigh Durham Research Triangle?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Embassy Suites by Hilton Raleigh Durham Research Triangle?

Free parking is not available at this hotel. Self parking is available for USD 10 per day.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a pool?

Embassy Suites by Hilton Raleigh Durham Research Triangle features an indoor pool.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Raleigh Durham Research Triangle have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Raleigh Durham Research Triangle to downtown Cary?

Embassy Suites by Hilton Raleigh Durham Research Triangle is 3.1 mi away from Cary.

Embassy Suites by Hilton Raleigh Durham Research Triangle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 53 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kanetra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Cory

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They worked with us to get a bigger room
Stayed 1 night in Dec 2024

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here many this time the sheets were so rough and heavily bleached, i brought my iwn sheet. Bathroom could have been cleaner
Stayed 2 nights in Jan 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and the BREAKFAST was so good!!
Stayed 1 night in Jan 2025

2/10 Terrible

Shyla

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities
Stayed 3 nights in Jan 2025

8/10 Good

Elizabeth

Stayed 2 nights in Dec 2024

10/10 Excellent

GRETA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Husband and I enjoyed our quiet New Years Eve stay. The hotel had a wedfing and a gala going on for the new year and we did not hear anything! It was wonderful! The complimentary drinks and snacks were wonderful that evening.The next morning the full breakfast was very very good! Great options to choose from! We will return to this hotel for another relaxing stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve
We stayed here for one night on New Years Eve. The front desk staff was friendly and extremely helpful. The hotel lobby was beautiful and well maintained. The king suite was spacious, clean and comfortable. Complimentary breakfast was delicious consisting of a breakfast buffet with lots of options. Will definitely be staying here again
Stayed 1 night in Dec 2024

10/10 Excellent

sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room spectacular food
We loved this hotel. The room was spacious, they have a wonderful complimentary breakfast. There is a happy hour we enjoyed several times and the last night we had food from the hotel restaurant in the room and it was spectacular.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lorna, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Swarup

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere for family with kids.
Stayed 1 night in Dec 2024

4/10 Poor

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was shut down which is the only reasons booked this place. No compensation was offered although we had drove 2.5 hours.
Stayed 1 night in Dec 2024

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location
Stayed 1 night in Dec 2024

8/10 Good

Harinath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was not easy on the day we arrived, there was a wedding event.
Stayed 1 night in Oct 2024

4/10 Poor

Kenneth

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed!!!!
First night the heat wasn't working. Felt like we were sleeping outside. The attendant downstairs brought blankets. The next morning we switched rooms. Everything was like we expected with Embassy suites. We always stay Embassy so I was alittle disappointed.
Stayed 2 nights in Dec 2024

4/10 Poor

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ehhhh
The lobby is so cold. Had to go back to our room and put jackets on. Made enjoying our breakfast very uncomfortable. The complementary breakfast was okay. TIP: When ordering from the omlette station ask for freah cracked eggs, otherwise youll get the egg product from the carton. They offer a happy hour from 6-7:30. They say 2 complementary drinks but the options are very few and unless you order food, your not allowed to sit in the bar area. So my tip is, stay elsewhere, wasnt worth the money.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goal!
In town for NCAA men’s soccer finals. Hotel staff was friendly and kind. They made over my 12 yr old dog. Oh, they are pet friendly. Bed very comfortable. I normally can’t sleep past 530 am We didn’t wake up until 930. The hotel is well located and easy to find. It has caused me to change where I will stay on future trips to Embassy Suites. Team lost but that was beyond hotel’s control.
Stayed 1 night in Dec 2024

6/10 Okay

Javina

Liked: Cleanliness, property conditions & facilities, room comfort
No airport shuttle
When we checked in, we were given an Accessible room, but never warned that you have no lights in the unit unless you put a keycard into a special slot. Then in the morning we went to get their shuttle to the airport, only to find out the driver didn’t show up for work that day so we had to pay for an Uber. I feel the hotel should have paid for the Uber.
Stayed 1 night in Dec 2024

8/10 Good

Megan

Stayed 1 night in Nov 2024

2/10 Terrible

Christa

Stayed 1 night in Dec 2024

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Stayed 1 night in Dec 2024

4/10 Poor

Suzanne

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
I spoke with Ashley, a manager in training, and told her how disappointed I was with our experience. She told me she was going to forward my issues (which were all communicated via text to Nabeel, Khaoula, and Chris throughout or stay) to the appropriate team member. As of this writing, I have heard from no one. To summarize our issues, the television in the bedroom did not work upon arrival, a number of our bathroom towels were dirty (makeup on the towel), the sofa bed mattress was worn out and thus made for a very uncomfortable two nights of sleep, and the HVAC system was not working properly. A very professional and kind engineer came to try and fix the HVAC Friday night, and to his credit, it worked better for about an hour or so. By the time it was lights out, it was not working properly again. I have stayed in Hilton properties many, many times. This was my worst experience. I told Ashley I was expecting Hilton to give me at least two nights credits because of my experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Comfortable for my family and my pup.
Stayed 1 night in May 2024