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Hotel ROC Illetas & SPA

4.0 star property
4-star beachfront hotel near Ses Illetas Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel ROC Illetas & SPA

View from property
Down comforters, in-room safe, desk, blackout drapes
Terrace/patio
Down comforters, in-room safe, desk, blackout drapes
View from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Spa
  • Gym
  • Parking available

Explore the area

Map
Paseo Illetas 62, Illetas, Calvia, Mallorca, 7181
  • Ses Illetas Beach
    2 min walk
  • Illetas Beach
    5 min walk
  • Cala Mayor Beach
    9 min drive
  • Palma de Mallorca (PMI)
    26 min drive

Room options

View all photos for Superior Double Room, Annex Building (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Annex Building (2 Adults + 1 Child)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Annex Building (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Annex Building (1 Adult + 1 Child)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront

  • 807 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 1 Child)

  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 2 Children)

  • 807 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, Annex Building

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room, Annex Building

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 3 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (2 Adults + 3 Children)

  • 807 sq ft
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (3 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (3 Adults + 1 Child)

  • 807 sq ft
  • Sleeps 4
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (3 Adults + 2 Children)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (3 Adults + 2 Children)

  • 807 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (4 Adults + 1 Child)

Terrace/patio

Deluxe Suite, 2 Bedrooms, Sea View, Oceanfront (4 Adults + 1 Child)

  • 807 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (3 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (3 Adults + 1 Child)

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room, Partial Sea View

Terrace/patio

Double Room, Partial Sea View

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (1 Adult + 1 Child)

  • 484 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 1 Child)

  • 484 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 2 Children)

Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 Bedroom, Sea View, Oceanfront (2 Adults + 2 Children)

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront (2 Adults + 1 Child)

  • 247 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View, Oceanfront

Down comforters, in-room safe, desk, blackout drapes

Double Room, Sea View, Oceanfront

  • 247 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View, Oceanfront (1 Adult + 1 Child)

  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (2 Adults + 1 Child)

Terrace/patio

Double Room, Partial Sea View (2 Adults + 1 Child)

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Partial Sea View (1 Adult + 1 Child)

Terrace/patio

Double Room, Partial Sea View (1 Adult + 1 Child)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double Room, Sea View, Oceanfront

Down comforters, in-room safe, desk, blackout drapes

Premium Double Room, Sea View, Oceanfront

  • 215 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Calvia

Beachside getaway.Within a 10-minute walk of this Illetas hotel, you'll find Ses Illetas Beach and Illetas Beach. Cala Mayor Beach and Puerto Portals Marina are also within 3 miles (5 km).

What's nearby

  • Illetas Beach - 5 min walk
  • Porto Pi Centro Comercial - 6 min drive
  • Port of Palma de Mallorca - 7 min drive
  • Cala Mayor Beach - 9 min drive
  • Cathedral of Santa Maria of Palma - 15 min drive

Getting around

  • Marratxi Pont d Inca Station - 13 min drive
  • Son Costa-Son Fortesa Station - 20 min drive
  • Palma de Mallorca Airport (PMI) - 26 min drive

Restaurants

  • ‪Balneario Illetas - ‬5 min walk
  • ‪Purobeach Illetas - ‬1 min walk
  • ‪Cala Nova - ‬4 min drive
  • ‪Roxy's Beach Bar - ‬5 min drive
  • ‪Corazón Helado - ‬9 min walk

About this property

Hotel ROC Illetas & SPA

4-star beachfront hotel near Ses Illetas Beach
You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel ROC Illetas & SPA like a complimentary children's club and an outdoor pool.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This beach hotel also offers a children's pool, a spa tub, and a sauna. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Calvia hotel.

  • 120 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel ROC Illetas & SPA offers 120 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies. Beds feature down comforters. 24-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include sports massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology.

Languages

English, French, German, Russian, Spanish

Property amenities

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (EUR 15 per day)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 24-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
The listed optional equipment fee is a deposit for pool towels and is charged per towel. The deposit is refunded at check-out when pool towels are returned. Pool towels are changed once per week at no charge, and additional changes are available for EUR 1 per change.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 6 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 6 per night
  • Equipment fee: EUR 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Diners Club, Eurocard, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property uses solar energy, plus eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Roc Illetas
Hotel Roc Illetas Playa
Hotel Roc Playa
Hotel Roc Playa Illetas
Illetas Playa
Playa Illetas
Roc Illetas Playa
Roc Illetas
Hotel Roc
Hotel Roc Illetas
Hotel ROC Illetas SPA
Hotel ROC Illetas & SPA Hotel
Hotel ROC Illetas & SPA Calvia
Hotel ROC Illetas & SPA Hotel Calvia

Frequently asked questions

How close is Hotel ROC Illetas & SPA to the airport?

Hotel ROC Illetas & SPA is 14.6 mi (26-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

Does Hotel ROC Illetas & SPA have an airport shuttle?

Airport shuttle services are not available at Hotel ROC Illetas & SPA.

How close is Hotel ROC Illetas & SPA to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Hotel ROC Illetas & SPA offer free breakfast?

Hotel ROC Illetas & SPA does not offer free breakfast.

Is there a casino at Hotel ROC Illetas & SPA?

No, there is no casino at this hotel, but Mallorca Casino (6-min drive) is nearby.

What time is check-in at Hotel ROC Illetas & SPA?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel ROC Illetas & SPA?

Free parking is not available at this hotel. Self parking is available for EUR 15 per day.

Does Hotel ROC Illetas & SPA have a pool?

Hotel ROC Illetas & SPA features an outdoor pool and a children's pool.

Does Hotel ROC Illetas & SPA have a restaurant?

Hotel ROC Illetas & SPA is home to dress code formal en MP, which features ocean views.

Does Hotel ROC Illetas & SPA have a spa?

This hotel has a spa, which features reflexology, beach massages, and Ayurvedic treatments.

How close is Hotel ROC Illetas & SPA to downtown Calvia?

Hotel ROC Illetas & SPA is 5.1 mi away from Calvia.

Hotel ROC Illetas & SPA Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 420 out of 1002 reviews" "
Rating 8 - Good. 397 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful hotel
Stayed 2 nights in Sep 2024

8/10 Good

Stephen

Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a couples holiday , very clean and vibey , everything you need at hand , super comfortable stay !
Stayed 7 nights in Sep 2024

8/10 Good

Thomas

Traveled with partner
Very nice stay
Stayed 6 nights in Sep 2024

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, crappy parking situation
The property is amazing. The rooms could use some updating but overall very clean. The food from the buffet was what you would expect from a buffet. The restaurant workers were so amazing. The parking situation really needs to be better explained upon booking. I arrived at 5pm after a 12 hr travel day only for their parking to be full and I had to find street parking. Then I had to wake up at 9am to move or repay for parking since there still was nothing free at the hotel every 3 hrs. My first night and AM revolved around parking which was unexpected and so annoying. I just wanted to relax :(
Stayed 2 nights in Sep 2024

8/10 Good

Per Jonatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the bus stop, very convenient! Very nice staff and wonderful people. The area is so beautiful and it’s only a 10 minute walk to some beautiful beaches and a 25 minute bus ride to the city of Palma. Way less crowded and touristy than the main city, would definitely stay again!
Stayed 2 nights in Sep 2024

8/10 Good

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms but poorly furnished
Stayed 7 nights in Aug 2024

8/10 Good

monica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service ( front desk specially) can improve in my opinion, the hotel is nice, food is ok
Stayed 3 nights in Aug 2024

10/10 Excellent

Hagop, Mahwah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kelly, Seattle

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

JEAN ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service
Hard to get a taxi from hotel long waits. Not enough sun beds pools too small
Stayed 10 nights in Aug 2024

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were super friendly and so helpful. Gorgeous views from our balcony.
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place for your next couples getaway. Would dream of coming back - the food was amazing so many options, the private cove was breathtaking and easily our favourite part of our Mallorca trip. Staff was lovely and room with a view was well worth it.
Stayed 1 night in Jun 2024

10/10 Excellent

Ernesto Martin

Stayed 4 nights in Jul 2024

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a lovely stay with friends. Hotel is about 25min cab from Palma airport. Within walking distance of the hotel there is a small convenience shop, a beach club (Puro) and a lovely little beach with a nice, and popular, restaurant. Rooms are simple and functional. Air conditioning isn’t great. Showers are nice with strong water pressure. Breakfast on the terrace was lovely. There was evening entertainment but we didn’t stay for it.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sohil

Stayed 3 nights in Jul 2024

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Property itself was a bit confusing. Overall great stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Blaine

Stayed 3 nights in Jul 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a very good location, amazing views, and the rooms are pretty nice. This would be a pretty good hotel to almost every kind of leisure traveler. The morning buffet breakfast had many options, was kept tidy, and the outside table views were beautiful. The reception was warm and welcoming and were what you would expect for a four star hotel. The room while big, did show some signs of use which is normal, but these are the details that separate it from a five star hotel. My only con would be the parking situation can be pretty tricky, especially if you are renting a car and aren't familiar with the dimensions.
Stayed 5 nights in Jul 2024

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Michelle

Be sure to ask for room in new wing.
When we checked in we were placed in the old wing, the room was dark, small and felt old. We asked to move to another room but they couldnt accomodate us until the following day. Room we were moved to the next day in the new wing was much better but still had issues.
Stayed 4 nights in Jun 2024

8/10 Good

anthony, greensboro

Traveled with family
Liked: Cleanliness
The service was very hit or miss. We arrived late and they bent over backwards to get my family food. But, they didn’t book my early airport shuttle or replace the soap in my shower that they removed even after I requested replenishment soap. The rooms are in desperate need of an update and do not look like they do online. For what they charge, they should have nicer facilities. The breakfast was good but only buffet options for lunch and dinner. It is clear that they are trying and the staff were very friendly. I am hoping they sort things out because the property has a lot of potential which is why my overall rating was 4 star.
Stayed 5 nights in Jun 2024

10/10 Excellent

Georgina Cosmedin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024