6/10 Okay
Ana Carolina
Aug 26, 2024
Hotel was ok. We got wrong information at check in about breakfast not being included in the rate (it was), no information about a room change (when inquired were informed it was due to an upgrade to the palace, but our given room was facing the Main Street and quiete noisy). Elevator was not working properly and we got no down service in one night, when we called reception to ask for water since we did not get it and needed to go down to get it, since it wasn’t brought to our room.
Ana Carolina
Stayed 3 nights in Aug 2024