2/10 Terrible
Yasmeen
Sep 20, 2023
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was extremely rude to me and said that they did not have my reservation, all the rooms are fully booked and told me to find somewhere else to stay. After a while of me not leaving because I already paid, they gave me a manager to speak to on the phone who told me I had to pay and extra 160 euros (on top of what I already paid through expedia) then they can give me a room. The room they offered was not even the room with a balcony sea view that I originally booked through Expedia. I would never recommend anyone to stay here again based on how they took advantage of the fact that I am a solo female and was in no way prepared to look for another hotel after I had come from a long flight. The staff had zero knowledge on customer service (which is something I noticed in most places in Budva).
Yasmeen
Stayed 3 nights in Sep 2023