4/10 Poor
Monica
Traveled with family
Aug 5, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what was expected
The lady that checked us in was very nice when I reserved the hotel. It said there was a pool. The lady that checked us and said oh no, we don’t have a pool. But they do have an outside pool it just looks like they don’t open it anymore. That needs to be told on the website from now on. As a person who had a 10-year-old and a nine-year-old the pool was very important we also put our outside of the door and they were picked up but no new ones were left and we went to the front desk to ask for some. The lady said I will only give you one set because you don’t have all the other ones to return, tried to explain to her we had returned them to the lady she wasn’t there anymore. She had picked up outside our door, but she wouldn’t give us more towels. I also don’t like to stay where I know people are living hotels that let people live in them. The type of people that live in hotels usually aren’t the best in this case that would be true. I wouldn’t dare let my children go down the hallway for anything without me. There were always the same for elderly men sitting at the table where the breakfast area was afternoon evening night time not doing anything except sleep, sitting there sometimes sleeping in their chair. Really my biggest complaint is the pool isn’t really operating and cleanliness of the room and the air conditioner didn’t cool real well luckily we had a couple fans with us so it was survivable.
Monica
Stayed 3 nights in Aug 2024