2/10 Terrible
Sarah R.
Nov 16, 2024
Liked: Cleanliness
Disaster
Would never rent from Vacasa again (VRBO not the problem and the house was not the problem). The person whom you call is remote (not in same city and has no idea about the house; probably great for an owner, terrible for a guest); so when we called to say code does not work, they say, find the "schlage" button. There was no button that says that. Eventually, in the pitch black dark we ascended steep stairs and found that the entry lock was on the BACK door. We got in. They changed the code and we were never able to get back into the place. Had 85 yo mom and dog; and they were incredibly slow (hours) to respond to anything including unlocking to get our stuff out to go to a hotel. In addition to the calls to Vacasa, spent an hour on the phone with VRBO advocate and Vacasa manger trying to get Vacasa to respond and help. Eventually Patricia, contacted me in evening, she was professional, but by then too late. It had been hours, I had to get my mom a place to lie down. She unlocked it at about 9pm and we got our stuff out at 9:30pm. She confirmed that we would be refunded. It has been a week and no response, no refund yet. Initial response"waiting for local team." We can say they are consistent...
Sarah R.
Stayed 3 nights in Nov 2024