2/10 Terrible
Mandy
Traveled with pets
Jan 4, 2025
Disliked: Cleanliness, staff & service, amenities
Upon checkin I discovered there would be a fee of $40 per dog. I told her I wasn’t aware of it. Rather than use WORDS she pulled out a folder and pointed to a Travelocity printout that showed the fee. I found it in my Travelocity app but not in the fee section. It took a few clicks. I’ve never had to pay at a Holiday Inn before and I stay almost exclusively at these hotels. She said “you wanna go somewhere else?” Except I couldn’t because this booking was non refundable. Her coworker was coughing up phlegm right into her hands. The room was mostly clean except for the gooey substance on the night stand. I don’t want to know what it is. Definitely not Holiday Inn hospitality nor was it the famed Texas hospitality. Maybe change “pet friendly” to “pet barely-tolerant and irritated”.
Mandy
Stayed 1 night in Jan 2025