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Swissôtel Wellness Resort Alatau Almaty

4.5 star property
4.5-star luxury hotel in Nauryzbay District

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Lounge
Garden
49-inch Smart TV with digital channels, TV
Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk
Indoor pool, 4 outdoor pools, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Spa
  • Parking included

Explore the area

Map
Tausamaly 50A, Almaty, A32BOF2
  • Medeu Skating Rink
    ‪12 min drive‬
  • Almaty Central Stadium
    ‪16 min drive‬
  • MEGA Park
    ‪19 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪58 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds, Mountain View

  • 398 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View | Premium bedding, minibar, in-room safe, desk

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed

  • 1485 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

  • 1324 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Mountain View (Panoramic)

  • 657 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 King Bed, Mountain View (Panoramic)

  • 915 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Designer toiletries, hair dryer, bathrobes, slippers

Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

Designer toiletries, hair dryer, bathrobes, slippers

Deluxe Twin Room, 2 Twin Beds, Mountain View

  • 463 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Designer toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed, Mountain View

  • 463 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • 388 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Holiday Inn ALMATY, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very Good, (257)
The price is $83
per night
$99 total
includes taxes & fees
Feb 1 - Feb 2
Holiday Inn ALMATY, an IHG Hotel

About the neighborhood

Almaty

Nauryzbay District stay.Your stay at this Nauryzbay District hotel places you within 6 miles (10 km) of First President of Kazakhstan Park and Casino Zodiak. Also within 9 miles (15 km) are Republican German Drama Theatre and Medeu Skating Rink.

What's nearby

  • Almaty Central Stadium - 16 min drive
  • Almaty Opera House - 18 min drive
  • Zenkov Cathedral - 18 min drive
  • MEGA Park - 19 min drive
  • Panfilov Park - 20 min drive

Getting around

  • Almaty Station - 43 min drive
  • Almaty (ALA-Almaty Intl.) - 58 min drive

Restaurants

  • ‪Лагманхана "Ифтар - ‬8 min drive
  • ‪Pizza in - ‬8 min drive
  • ‪Ресторан Тұлпар - ‬6 min drive
  • ‪Шафран - ‬8 min drive
  • ‪Луна - ‬6 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

4.5-star luxury hotel in Nauryzbay District
Swissôtel Wellness Resort Alatau Almaty offers its guests a full-service spa, 4 outdoor swimming pools, an indoor pool, and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 5 meeting rooms are available. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the luxury Swissôtel Wellness Resort Alatau Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Almaty hotel.

  • 222 guestrooms or units
  • 3 dining venues
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Bar by the pool
Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Russian, Turkish

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 3 2024 to March 31 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Wellness Resort Alatau Almaty

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 12000 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

How close is Swissôtel Wellness Resort Alatau Almaty to the airport?

Swissôtel Wellness Resort Alatau Almaty is 21.4 mi (58-min drive) away from the Almaty (ALA-Almaty Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Swissôtel Wellness Resort Alatau Almaty?

As of Jan 18, 2025, prices found for a 1-night stay for 2 adults at Swissôtel Wellness Resort Alatau Almaty on Jan 19, 2025 start from $155.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Swissôtel Wellness Resort Alatau Almaty have an airport shuttle?

Swissôtel Wellness Resort Alatau Almaty offers an airport shuttle 24 hours a day, on request, for a charge of KZT 15000 per vehicle, one-way.

Does Swissôtel Wellness Resort Alatau Almaty offer free breakfast?

Free breakfast isn’t offered at Swissôtel Wellness Resort Alatau Almaty, but buffet breakfast is offered for a fee of between KZT 17000 and 17000 for adults, KZT 8500 and 17000 for children. It's available on weekdays from 7:30 AM to 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Swissôtel Wellness Resort Alatau Almaty?

No, there is no casino at this hotel, but Casino Zodiak (12-min drive) is nearby.

What time is check-in at Swissôtel Wellness Resort Alatau Almaty?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at Swissôtel Wellness Resort Alatau Almaty?

This hotel offers free self parking.

Does Swissôtel Wellness Resort Alatau Almaty have a pool?

Swissôtel Wellness Resort Alatau Almaty features 4 outdoor pools, an indoor pool, and a children's pool. One of the pools is closed seasonally each year from October 3 to March 31. One of the pools will be unavailable from October 3 2024 to March 31 2025 (dates subject to change).

Does Swissôtel Wellness Resort Alatau Almaty have a restaurant?

Yes, there are 3 restaurants on site.

Does Swissôtel Wellness Resort Alatau Almaty have a spa?

Pamper yourself with a day at Purovel Spa & Sport, where you can enjoy Swedish massages, body wraps, and body scrubs.

How close is Swissôtel Wellness Resort Alatau Almaty to downtown Almaty?

Swissôtel Wellness Resort Alatau Almaty is 2.7 mi away from Almaty.

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 3 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 7 nights in Jul 2024

6/10 Okay

Nalin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Kevin Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024

6/10 Okay

Asheesh

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Saied Sokhail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024

10/10 Excellent

Ariun-Erdene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very good especially the pool food very poor
Stayed 11 nights in May 2023

8/10 Good

Ariun-Erdene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ruslan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Alijon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Beautiful garden
Stayed 9 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
All staff are polite and friendly.
Stayed 3 nights in Apr 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check-in was 4 hours late and no apologize
Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

4/10 Poor

GOKHAN

Stayed 1 night in Aug 2023

8/10 Good

Tuncay

Stayed 3 nights in Mar 2023

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis Marc CASAGRANDE
Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
Stayed 5 nights in Nov 2022

4/10 Poor

Masood

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
很好的酒店，下次还会住
Stayed 9 nights in Aug 2022

2/10 Terrible

Klemens

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Stayed 1 night in Mar 2022