6/10 Okay
Kelly
Mar 4, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Definitely not a 4-star hotel
The Westin is a 4-star hotel.....but I was not impressed. Upon entry, it is very aesthetically pleasing, looks very nice, and has a clean, fragrant aroma that is soothing and inviting. The room presented well with the bed made perfectly and appeared comfy. I was so sad to pull back the fluffy covers and find the bed to be an old lumpy mattress :( It was SO VERY uncomfortable, hard and literally felt like a very old, lumpy mattress. The bathroom only had 1 washcloth (needed 2 for 2 guests). There was no body soap - no bar of soap and the body wash dispenser had been taken from the shower wall (shampoo and conditioner were there , with a vacant holder where the body wash once hung). The carpet in the room looked and felt very dirty. AND the Wi-Fi didn't work....so after 11pm at night and I'm trying to submit documents for my appointment the next morning and no wi-fi. Had to call the front desk and she said she would have the "engineer" reboot the router. Well, it worked for a few minutes only. The next morning, same problem, no Wi-Fi and my documents never did upload.
On the upside....the restaurant/bar was very nice...food and drinks were delicious and service was good! (Food is a little pricey...$25 for a reuben sandwich and fries).
Kelly
Stayed 1 night in Feb 2024