6/10 Okay
Mary
Traveled with family
May 31, 2024
Disliked: Cleanliness, property conditions & facilities
Unable to add OTHER information above.
This was a return to the Dunes Suites for my family. While things change over time, our experience was nothing like our 5 star review from 2017. We stayed for three nights for $700 . We checked in and there were issues with our room. Our refrigerator//freezer was not working - it was replaced. The lock on the balcony door did not lock and the chain lock released when the door was opened - both were replaced. There were several stains on the side of the bedspread. That also was replaced. Maintenance was there quickly and solved the problems. One day, we were out of the room from 1030am until 415pm. We returned to find that the maid service had not cleaned the room yet. The maid offered us clean towels. Very disappointed.